Delinquency Resolution Specialist

TEKsystems; Scottsdale (AZ); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in Scottsdale, AZ is seeking a Contract Collections Specialist to manage early-delinquency consumer loan and credit card accounts. The role requires empathetic member engagement and regulatory compliance in a hybrid Scottsdale setting.

You will identify payment solutions, offer financial counseling, and work to restore accounts to good standing while protecting the credit union from risk. This is a contract position with pay in a hourly range.

Qualifications

• Experience in consumer loan and credit card collections within regulated environments.
• Ability to communicate clearly and empathically with members to resolve delinquencies.
• Familiarity with regulatory requirements and company policies.

Responsibilities

• Manage and service past-due Consumer Loan and Credit Card accounts during the first 30 days of delinquency.
• Identify payment solutions, provide financial counseling, and help restore accounts to good standing while minimizing risk and loss.

Skills

Customer Service Excellence

Strong Verbal and Written Communicati

Relationship Building

Financial Counseling

Negotiation & Conflict Resolution

Collections & Account Management

Call Center Operations

Time Management & Multitasking

Attention to Detail

Regulatory Compliance

Job description

TEKsystems in Scottsdale, AZ is seeking a Contract Collections Specialist to manage early-delinquency consumer loan and credit card accounts. The role requires empathetic member engagement and regulatory compliance in a hybrid Scottsdale setting.

You will identify payment solutions, offer financial counseling, and work to restore accounts to good standing while protecting the credit union from risk. This is a contract position with pay in a hourly range.