Delinquency Recovery & Member Support Specialist

Family Trust FCU; Rock Hill (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Family Trust Center in Rock Hill, SC seeks a Collections Specialist to protect assets by managing delinquent loan accounts, negotiating repayment plans, and delivering strong member service. You will document actions, review notes, and support recovery efforts, including disclosures and handling special cases, while coordinating with lending staff.

You will maintain accurate records, comply with all applicable laws, and provide professional service to members and colleagues in a fast-paced

Qualifications

• High school education or GED required.
• Strong interpersonal and communication skills essential.
• Familiarity with collections, recovery, and loss mitigation concepts.

Responsibilities

• Comply with credit union policies and laws related to collections and information security.
• Contact delinquent members to negotiate repayment arrangements and monitor promises to pay.
• Review account notes and payment history before processing collection actions and document all transactions.
• Analyze borrowers' financial situations to identify appropriate collection or loss mitigation options.
• Identify and manage special handling cases including bankruptcy, foreclosures, and judgments.

Skills

Communication

Negotiation

Teamwork

Problem-solving

Analytical

Customer service

Telephone skills

Computer skills

Education

High School Diploma / GED

Job description

Family Trust Center in Rock Hill, SC seeks a Collections Specialist to protect assets by managing delinquent loan accounts, negotiating repayment plans, and delivering strong member service. You will document actions, review notes, and support recovery efforts, including disclosures and handling special cases, while coordinating with lending staff.

You will maintain accurate records, comply with all applicable laws, and provide professional service to members and colleagues in a fast-paced