Delinquency & Payment Services Specialist

Kinetic Credit Union; Columbus, Northern (GA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical insurance

Dental insurance

Vision insurance

FSA

Life insurance

Long-term disability

401(k) with match

Job summary

Kinetic Credit Union in Columbus, GA is seeking a Full-time hourly, non-exempt Specialist to identify and collect delinquent loans and to manage the overdraft privilege program. This in-person role reports to the Payment Services Manager and operates at the 13th St branch.

The position requires in-person work, Monday–Friday 8:30–5pm, and involves contacting delinquent members, offering financial counseling when needed, and assisting with daily Payment Services department duties while ensuring

Qualifications

• High school diploma or equivalent.
• Three years of experience in a related field preferred.
• Formal training should be supplemented with continuing education.

Responsibilities

• Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
• Determines delinquency causes and offers financial counseling when appropriate.
• Mails collection letters and maintains delinquency and collection history.
• Serves as the contact for the credit union's collection agency.
• Researches posting and transaction mistakes.
• Processes extension and due date requests.
• Post and balance checks received daily.
• Oversees daily payment services department operations and ensures compliance.

Education

High school diploma or equivalent

Job description

Kinetic Credit Union in Columbus, GA is seeking a Full-time hourly, non-exempt Specialist to identify and collect delinquent loans and to manage the overdraft privilege program. This in-person role reports to the Payment Services Manager and operates at the 13th St branch.

The position requires in-person work, Monday–Friday 8:30–5pm, and involves contacting delinquent members, offering financial counseling when needed, and assisting with daily Payment Services department duties while ensuring