Delinquency & Overdraft Payments Specialist

Kinetic Federal Credit Union; Columbus (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

Medical insurance

Dental insurance

Vision insurance

FSA

Life insurance

Long-term disability

401(k) with company match

Job summary

Kinetic Federal Credit Union is seeking a full-time, hourly, non-exempt Collections/Overdraft Privilege Specialist for our 13th St branch in-person location. The role follows a Mon-Fri 8:30-5pm schedule and reports to the Payment Services Manager.

You will identify and collect delinquent loans, discuss accounts with members, provide financial counseling when appropriate, and prepare reports for the Payment Services Manager while ensuring compliance with BSA/AML and GLBA regulations.

Qualifications

• Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills.
• In addition, three years of experience in a related field is preferred.
• Formal training should be supplemented with continuing education.

Responsibilities

• Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
• Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
• Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union’s collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
• Serves as the contact for the credit union’s collection agency.
• Researches posting and transaction mistakes.
• Processes Extension and due date requests.
• Post and balance checks received on a daily basis.
• Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
• Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.
• Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant
• Participates in the Community Involvement goals of the credit union.
• Orders supplies for the department as needed.
• Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
• Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.
• Remains current on legal and regulatory issues, which may affect Payment Services.
• Provides debt and financial counseling using established procedures.
• Assists in maintaining collections records using established procedures.
• Completes SAN (Suspicious Activity Narrative) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
• Responsible for completing Information Security Awareness training as directed by management.
• Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements
• Performs additional duties as directed by management.

Education

High school diploma or equivalent

Job description

Kinetic Federal Credit Union is seeking a full-time, hourly, non-exempt Collections/Overdraft Privilege Specialist for our 13th St branch in-person location. The role follows a Mon-Fri 8:30-5pm schedule and reports to the Payment Services Manager.

You will identify and collect delinquent loans, discuss accounts with members, provide financial counseling when appropriate, and prepare reports for the Payment Services Manager while ensuring compliance with BSA/AML and GLBA regulations.