Delinquency & Loss Mitigation Specialist I

Local Government Federal Credit Union; Raleigh (NC); On-site; USD 42,000 - 48,000; Full time

Job summary

Local Government Federal Credit Union in Raleigh, NC is seeking a Collections Specialist to proactively manage delinquent accounts by contacting members, discussing repayment options, and coordinating with the Loss Mitigation team to reduce losses.

The role requires 1–3 years in call center or financial services, and on-site presence 2–3 days per week. You will work with members to develop repayment plans while ensuring regulatory compliance.

Qualifications

• Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment.
• Ability to work onsite at headquarters 2-3 days per week.
• Effective communication and teamwork in a fast-paced environment.

Responsibilities

• Contact members in default via phone, email, and text.
• Provide primary support for delinquency and loss management calls.
• Work with members to develop repayment plans or loan modifications.
• Document all interactions and actions in the core collection system.
• Ensure compliance with regulations and credit union policies.
• Collaborate with internal teams to mitigate losses.

Skills

Customer service

Call center experience

Strong interpersonal skills

Education

Bachelor’s degree

Job description

Local Government Federal Credit Union in Raleigh, NC is seeking a Collections Specialist to proactively manage delinquent accounts by contacting members, discussing repayment options, and coordinating with the Loss Mitigation team to reduce losses.

The role requires 1–3 years in call center or financial services, and on-site presence 2–3 days per week. You will work with members to develop repayment plans while ensuring regulatory compliance.