Collections Specialist II — Loss Mitigation & Member Support

Local Government Federal Credit Union; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Local Government Federal Credit Union in Raleigh, NC is seeking a Collections Specialist II to proactively manage delinquent accounts, contacting members by phone, email, and text to resolve payments and develop repayment plans. You will support loss mitigation goals and work with internal teams to implement strategies while maintaining compliant processes.

Responsibilities include documenting member interactions, reviewing delinquency trends, and providing solutions such as loan modifications.

Qualifications

• Minimum 1-3 years experience in consumer loan product collections.
• Understanding of accounting principles and financial statements.
• Ability to analyze personal tax returns, financial statements, and credit reports.
• Knowledge of credit procedures, regulations, and consumer law including bankruptcy.

Responsibilities

• Contact members with delinquent loans via phone, email, and text.
• Provide phone support for delinquency and loss management goals.
• Develop repayment plans and loan modifications with members.
• Document interactions and actions in the core collections system.
• Maintain compliance with regulations and policies.
• Collaborate with internal teams for loss prevention.

Skills

Collections experience

Accounting principles

Credit bureau reports

Bankruptcy knowledge

Interpersonal skills

Office equipment familiarity

Lifting 25 lbs

Travel flexibility

Job description

Local Government Federal Credit Union in Raleigh, NC is seeking a Collections Specialist II to proactively manage delinquent accounts, contacting members by phone, email, and text to resolve payments and develop repayment plans. You will support loss mitigation goals and work with internal teams to implement strategies while maintaining compliant processes.

Responsibilities include documenting member interactions, reviewing delinquency trends, and providing solutions such as loan modifications.