Deli Team Leader: Elevate Customer Experience

Kroger; Los Osos (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kroger deli department leadership role in California is seeking a dedicated leader to drive an uplifting customer experience and manage a team of associates. You will interview, train, evaluate performance, reward and coach while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

You will supervise deli staff, manage scheduling, promote corporate brands, ensure safety and food safety compliance, and coach teams to meet store goals.

Qualifications

• Effective communication/customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establishing an uplifting work environment where associates feel valued and engaged.
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer.
• Prioritizing and planning work activities by using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information.
• Communicate information from board meetings and huddles to associates.
• Ensure new associates are oriented to the department and understand benefits.
• Support the Customer 1st team.
• Delegating work assignments with clear direction and monitoring progress.
• Punctuality for work and meetings; ensure responsibilities are covered when absent.
• Executing on action plans and daily priorities including performance goals.
• Adherence to all food safety regulations and guidelines.
• Reinforcing safety programs by complying with safety procedures.
• Staying current with present, future, seasonal ads.
• Promoting corporate brands to customers and ensuring associates are educated.
• Managing the scheduling of Deli associates to meet customer demand.
• Providing actionable feedback to help teams and individuals grow.
• Help associates align their work with store initiatives.
• Communicating store priorities and goals and recognizing progress.
• Maintaining knowledge of products to assist customers.
• Creating/executing sales promotions in partnership with store management.
• Monitoring supply expenses and ensuring resources are available.
• Assisting store management in preparing the store/department budget and conducting profit and loss reviews.
• Taking appropriate action on all financial reports.
• Developing/implementing a department business plan to achieve desired results.
• Supervise/coach Deli associates; conduct performance reviews and reward associates.
• Ability to work cooperatively in a fast-paced environment and handle conflicts constructively.
• Maintain honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance through direct interaction with diverse customer groups.
• Must be able to perform essential functions with or without accommodations.

Skills

Communication

Customer service

Stress management

Leadership

Schedule flexibility

Supervisory skills

Job description

Kroger deli department leadership role in California is seeking a dedicated leader to drive an uplifting customer experience and manage a team of associates. You will interview, train, evaluate performance, reward and coach while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

You will supervise deli staff, manage scheduling, promote corporate brands, ensure safety and food safety compliance, and coach teams to meet store goals.