Deli Team Leader: Customer-First Growth

Kroger; New Baltimore (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger is seeking a Deli Department Supervisor to lead a team in delivering exceptional customer service and a safe, engaging shopping environment in our New Baltimore location. The role focuses on coaching associates, managing schedules, and executing department plans to meet store goals.

The ideal candidate will demonstrate strong communication, supervisory skills, and the ability to handle fast-paced, high-pressure situations while maintaining alignment with company safety standards and brand

Qualifications

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establish an uplifting work environment for associates.
• Empower associates to create a simple, fresh shopping experience.
• Plan work activities efficiently.
• Identify and resolve problems quickly with data and alternatives.
• Communicate store updates to associates and management.
• Ensure proper onboarding of new associates and benefits understanding.
• Support customer and associate promises.
• Supervise and coach deli associates in their duties.
• Delegate tasks with clear direction and monitor progress.
• Maintain punctuality and coverage when absent.
• Execute action plans and daily priorities with performance goals.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and report unsafe conditions.
• Stay informed on ads and promotions.
• Promote corporate brands and educate associates.
• Schedule deli staff to meet customer demand.
• Provide constructive feedback for growth.
• Align work with store initiatives and goals.
• Communicate store priorities clearly and recognize progress.
• Maintain product knowledge for customers and staff.
• Create and execute department promotions.
• Monitor supply costs to ensure resources availability.
• Assist in budget preparation and P&L reviews.
• Take action on financial reports.

Skills

Effective communication

Customer service

Stress management

People leadership

Flexibility in schedule

Supervisory skills

Tools

Basic math

Job description

Kroger is seeking a Deli Department Supervisor to lead a team in delivering exceptional customer service and a safe, engaging shopping environment in our New Baltimore location. The role focuses on coaching associates, managing schedules, and executing department plans to meet store goals.

The ideal candidate will demonstrate strong communication, supervisory skills, and the ability to handle fast-paced, high-pressure situations while maintaining alignment with company safety standards and brand