Deli Team Lead: Service, Quality & Growth

Cosentino Group; Platte City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Cosentino's Price Chopper #415 is seeking an Assistant Deli Manager to lead the deli team, ensure top-quality service, and maintain safety standards. The role reports to the Deli Manager and requires a strong background in food service, supervision, and inventory control.

You will oversee hiring, training, and performance, handle customer issues, and help meet sales targets while keeping the department clean, organized, and compliant with health regulations.

Qualifications

• Minimum of 6 months previous experience in a deli, bakery, restaurant or food service operations position.
• A food handling permit must be obtained within the first 14 days of employment.
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
• A high school diploma or equivalent is required.

Responsibilities

• In the absence of the Deli Manager, provide direct supervision of the activities of other members of the deli team in a manner that is operationally effective, but is also motivating and respectful.
• Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
• Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team.
• Provide effective coaching, corrective actions, and performance evaluations to improved individual and team performance.
• Address employee relations issues and, if needed, effectively work with the Deli Manager, Store Director and/or Human Resource team to resolve issues.
• Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality.
• Know and promote ads and specials to increase department sales and profits.
• Promote department sales by suggesting additional products and offering samples to customers.
• Know the location of the items in your department so you can accurately and courteously answer customer questions.
• Meet or exceed productivity standards to produce desired team and individual results.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know and implement the Cosentino’s Customer Service Standards.
• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate, clean and maintain all equipment safely and competently.
• Ensure the department is always clean, fully stocked and creatively merchandised.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.
• Non-Essential Job Functions
• Assist Deli Manager in managing labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.
• Efficiently and accurately prepare, package and label products for sale to customers.
• Practice open communication with store management team regarding any issues in the deli department.
• Ensure all coolers, freezers and preparation areas are clean and set up in advance for deliveries.
• Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.
• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Skills

Leadership

Coaching

Inventory management

Customer service

Interviewing

Team leadership

Quality control

Food safety

Merchandising

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Cosentino's Price Chopper #415 is seeking an Assistant Deli Manager to lead the deli team, ensure top-quality service, and maintain safety standards. The role reports to the Deli Manager and requires a strong background in food service, supervision, and inventory control.

You will oversee hiring, training, and performance, handle customer issues, and help meet sales targets while keeping the department clean, organized, and compliant with health regulations.