Deli Lead: Guest Experience & Team Coach

Wildhorse Resort & Casino; Oregon; On-site; USD 22,000 - 28,000; Full time

Job summary

Wildhorse Resort & Casino in Pendleton, Oregon operates the Wild Roast Deli and seeks a Deli Supervisor to manage day-to-day operations, oversee the room and staff, and ensure high levels of customer service. The role requires supervisory experience and a strong emphasis on guest satisfaction.

Responsibilities include staff oversight, training, scheduling, and maintaining safety and cleanliness standards, with opportunities to collaborate on improvements and participate in management meetings.

Qualifications

• Two (2) years of customer service experience.
• Six (6) months of supervisory experience.
• High school diploma/GED or ten years’ experience.

Responsibilities

• Promotes exemplary guest service standards through prompt, efficient, and friendly service.
• Promotes a clean, safe, and healthy work environment at all times for employees and guests.
• Supervision of staff to include performance, coaching, counseling, employee orientation, and staff scheduling.
• Consult with the Wild Roast Deli Supervisor on improvements and changes.
• Communicates with customers in a professional and timely manner.

Skills

Customer service

Supervisory experience

Leadership

Communication

Analytical thinking

Decision making

Education

High school diploma / GED

Tools

POS System

Inventory System

Job description

Wildhorse Resort & Casino in Pendleton, Oregon operates the Wild Roast Deli and seeks a Deli Supervisor to manage day-to-day operations, oversee the room and staff, and ensure high levels of customer service. The role requires supervisory experience and a strong emphasis on guest satisfaction.

Responsibilities include staff oversight, training, scheduling, and maintaining safety and cleanliness standards, with opportunities to collaborate on improvements and participate in management meetings.