Deli Lead Clerk — Team Leader & Customer Focus

The Kroger Co.; Chicago (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

The Kroger Co. is seeking a Deli Department Lead to create outstanding customer experiences and uphold safety, quality, and profit goals in a busy store environment.

You will supervise all deli operations, train staff, ensure food safety, and drive department performance while delivering excellent service aligned with Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Qualifications

• Effective communication skills required.
• Knowledge of basic math and numeric accuracy.
• Ability to handle stressful situations in a fast-paced environment.
• Management experience preferred for leadership responsibilities.
• Retail experience helpful for customer-facing role.
• Deli experience advantageous for product handling.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates and promote teamwork to achieve store goals.
• Establish performance goals for department and empower associates to meet targets.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines.
• Gains knowledge of products and respond to questions.
• Slice deli meats and cheeses to customers’ requests.
• Offer product samples to help customers discover items.
• Inform customers of deli specials.
• Provide fresh products and correct portions to prevent shrink.
• Recommend deli items to meet customer needs.
• Use deli equipment according to guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Inform associates about promotions and ads.
• Stay current with ads and promotions.
• Assist Food Service Manager in budgeting and P&L reviews.
• Assist planning and supervising inventory processes.
• Train associates on inventory and Computer Assisted Ordering.
• Adhere to food safety regulations.
• Ensure proper temperatures in cases and coolers with logs.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks, theft or fraud.
• Must perform essential functions with or without accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Management experience

Retail experience

Deli experience

Education

High school education or equivalent

Job description

The Kroger Co. is seeking a Deli Department Lead to create outstanding customer experiences and uphold safety, quality, and profit goals in a busy store environment.

You will supervise all deli operations, train staff, ensure food safety, and drive department performance while delivering excellent service aligned with Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.