Deli Lead Clerk: Customer Experience & Team Growth

The Kroger Co.; Hoffman Estates (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. in Hoffman Estates is seeking a Deli Department Supervisor to lead daily deli operations, ensure quality and safety, and deliver outstanding customer service. You will manage staff, schedule shifts and train associates to meet department goals.

You will direct and supervise all deli duties, slice meats and cheeses to customer requests, and respond to customer needs. Responsibilities include inventory control, adherence to company policies, and promoting teamwork.

Qualifications

• Knowledge of basic math, ability to perform calculations.
• Experience working in a deli or grocery environment is preferred.
• Strong customer service and communication skills.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customers’ requests using proper deli equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli items to customers to ensure they get the products they want and need.
• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the Deli.
• Stay current with present, future, seasonal and special ads.
• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist Food Service Manager in planning, organizing and supervising the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Basic math

Customer service focus

Education

High school diploma or equivalent

Job description

The Kroger Co. in Hoffman Estates is seeking a Deli Department Supervisor to lead daily deli operations, ensure quality and safety, and deliver outstanding customer service. You will manage staff, schedule shifts and train associates to meet department goals.

You will direct and supervise all deli duties, slice meats and cheeses to customer requests, and respond to customer needs. Responsibilities include inventory control, adherence to company policies, and promoting teamwork.