Deli Evening Shift Supervisor

La Montañita Co-op; Santa Fe, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

La Montañita Food Cooperative is seeking a Deli Shift Supervisor to lead daily deli operations, ensure product quality and safety, and provide exceptional customer service. You will oversee merchandising, packaging, labeling, and inventory while maintaining cleanliness and regulatory compliance.

Under the department leader, you will train staff, enforce safety procedures, and foster a welcoming, helpful environment for customers. Experience in food service and ServSafe certification are valued.

Qualifications

• Excellent customer service throughout the full service cycle.
• Strong communication and interpersonal skills.
• Ability to teach others positively and constructively.
• Food safety certification; if not present, obtain within 1 month.
• Adhere to safety, regulatory and wellness guidelines with PPE as required.
• Good conflict resolution and timely problem-solving abilities.
• Ability to adapt to changes in a calm, professional manner.
• Dependable, reliable, self-motivated, able to work with a diverse team.
• Strong prioritization and multi-tasking with attention to detail.

Responsibilities

• Orders, receives, and merchandises deli products following proper guidelines for merchandising, rotation, sanitation, pricing, and quality standards.
• Maintains knowledge of deli and non-deli items to assist customers in finding products.
• Assists with inventory, stocking, and department cleanliness and safety procedures.
• Answers customer questions and helps with product selections, ensuring accurate labeling and pricing.
• Follows procedures for opening/closing and coordinates daily tasks under department leadership.
• Maintains ServSafe certification and adheres to safety protocols and PPE requirements.
• Communicates with department management about staff performance and safety concerns.

Skills

Customer service

Communication skills

Team leadership

Food safety certification

Conflict resolution

Problem solving

Adaptability

Dependability

Multi-tasking

Attention to detail

Job description

The Deli Shift Supervisor is first and foremost responsible for customer relations and satisfaction. The Deli Shift Supervisor is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all deli processing (cutting, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Deli Shift Supervisor will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises deli products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Maintains a working knowledge of all deli products as well as non-deli items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Helps customers make product selections by answering questions and providing information about all deli items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains presentation and quality standards in the department.
• Follows proper procedures for opening and closing.
• Maintains and updates as needed ServSafe® certification.
• Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Monitors and ensures that staff keep work areas neat, clean and orderly.
• Contacts department management and Store Support for assistance as needed.
• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.