Deli Department Team Leader

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe, NM seeks a Deli Department Team Leader to oversee deli operations, ensure excellent customer experiences, and lead a team with strong product knowledge.

You will manage pricing, budgeting, scheduling, training, safety compliance, and ordering while maintaining freshness and service standards.

Qualifications

• High School diploma or GED.
• Minimum five years of customer service experience.
• Minimum three years supervisory experience.
• Knowledge of products, pricing, merchandising and inventory management.
• Experience with email and office applications.

Responsibilities

• Oversee deli department operations and customer experience.
• Lead, mentor and develop department team.
• Manage ordering, pricing, merchandising and freshness.
• Monitor labor, margins and budgeting compliance.
• Ensure safety, sanitation and policy adherence.
• Respond to customer questions and assist product selections.

Skills

Customer service

Supervisory

Inventory management

Pricing

Communication

Team leadership

Education

High School diploma or GED

Tools

Microsoft Office

Email

Job description

Description

The Deli Department Team Leader (DTL) is responsible for overseeing and directing all aspects of the Deli department operations. The Deli DTL is responsible for ensuring an excellent experience for customers in the Deli Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and consistently providing excellent customer service. The Deli DTL is accountable for effectively developing, mentoring, and supporting their team, implementing efficient and productive systems, demonstrating stellar leadership, and being accountable for the financial performance of the department (in areas such as margin, sales goals, labor budget) all in a manner that demonstrates the values of La Montañita Food Cooperative. This position oversees that the department adheres to labor and food safety guidelines and ensures compliance with policy and procedures by establishing clear expectations and guidelines.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures and makes adjustments as needed.
• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
• Establishes clear expectations for direct reports and supports direct reports to ensure expectations are exceeded.
• Delegates and assigns tasks for department team members as needed and ensures tasks are completed.
• Immediately addresses and reports concerns with team members’ behaviors or work performance and addresses the concern appropriately with guidance.
• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
• Responsible for recruitment, retention and engagement of team members for the department.
• Ensures new hires are trained appropriately and effectively.
• Supports the security and safety protocols and establishes strong departmental control measures.
• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Monitors and ensures labor and margin ranges, direct and indirect expenses comply with approved budget.
• Monitor and oversee the accurate costing and pricing of all deli products.
• Consistently replenish products to ensure freshness and visibility.
• Maintains a working knowledge of all products as well as items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Helps customers make product selections by answering questions and providing information about all department items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains and updates as needed ServSafe® certification for department team members and self.

Requirements

GENERAL ATTRIBUTES & QUALIFICATIONS

• High School diploma or GED.
• Minimum of five (5) years’ previous Customer service skills (able to complete the full customer service cycle).
• Minimum of three (3) years’ of years’ previous experience in food service purchasing, preparation, or merchandising perishable products.
• Minimum of three (3) years previous supervisory experience.
• Knowledge of products, buying, pricing, merchandising, and inventory management.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Food safety certification. If not currently certified, will commit to completing certification within 1 month.
• Experience with email, Microsoft Office, and operations-related applications.
• Demonstrates excellent interpersonal and communication (oral and written) skills and able to communicate with individuals of diverse backgrounds and experiences.
• Ability to adhere and follow safety, regulatory, and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.