Deli Department Leader: Drive Service and Growth

H-E-B; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

H-E-B is seeking an energetic Hourly Department Manager for our Deli department in San Antonio, TX. You will lead Partners, drive customer service excellence, and oversee daily operations including merchandising, scheduling, inventory, and payroll to ensure strong department performance.

You will coach staff, enforce SOPs, and uphold food safety standards while delivering sales growth and operational excellence in a fast paced retail environment.

Qualifications

• Minimum age 18 (mandatory).
• 1+ years of experience in the department, or comparable experience.
• Completion of Store / department training (e.g., forklift / power jack).
• Food Safety certification.

Responsibilities

• Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters.
• Assists department Partners with their duties; coaches / trains, / evaluates as needed.
• Holds Partners accountable for following SOPs.
• Prepares work schedules, orders product, controls inventory, monitors department budget and payroll.
• Completes / distributes all required reports and paperwork so accounting statements accurately reflect departmental performance.
• Complies with SOPs and department / Loss Prevention procedures to minimize shrink and residual inventory.
• Merchandising / Sales: Executes merchandising programs; drives sales by merchandising appropriate variety and quantity of products daily.
• Monitors / accountable for the department’s financial performance.
• Monitors financial records and inventory levels to help maximize sales, profit, and meet metrics and budget goals.
• Researches / analyzes potential or existing process breakdowns; proactively works with necessary Partners to identify and resolve root cause.
• Uses appropriate H-E-B systems to determine the best opportunities to drive sales.
• Maintains the highest levels of customer service through personal example, SOP compliance, and accountability.
• Food Safety / Sanitation: Ensures compliance with federal, state, and H-E-B regulations, policies, and standards for product / food safety and sanitation.

Skills

Leadership / management

Interpersonal skills

Communication (oral & written)

Analytical thinking

Problem solving

Organization & planning

Team oriented

MS Office / H-E-B systems

Education

Food Safety certification

Forklift / power jack training

Tools

MS Office

H-E-B systems

Job description

H-E-B is seeking an energetic Hourly Department Manager for our Deli department in San Antonio, TX. You will lead Partners, drive customer service excellence, and oversee daily operations including merchandising, scheduling, inventory, and payroll to ensure strong department performance.

You will coach staff, enforce SOPs, and uphold food safety standards while delivering sales growth and operational excellence in a fast paced retail environment.