Deli Department Lead: Elevate Service & Profit

Kroger Family of Companies; Junction City (KS); On-site; USD 42,000 - 58,000; Full time

Job summary

Kroger Family of Companies is seeking a Deli Department role to promote outstanding customer experience and maintain a safe, clean environment. You will drive sales goals, manage staff schedules, train associates, and ensure quality and freshness of products while adhering to safety and company guidelines.

The position requires excellent communication, basic math skills, and a current food handlers permit. Previous deli/retail or management experience is desirable, with a strong focus on

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain awareness of inventory/stocking conditions
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Excellent communication

Food handlers permit

Stress management

Customer service

Education

High School Diploma or GED

Job description

Kroger Family of Companies is seeking a Deli Department role to promote outstanding customer experience and maintain a safe, clean environment. You will drive sales goals, manage staff schedules, train associates, and ensure quality and freshness of products while adhering to safety and company guidelines.

The position requires excellent communication, basic math skills, and a current food handlers permit. Previous deli/retail or management experience is desirable, with a strong focus on