Deli Department Lead: Customer Experience Champion

Kroger Family of Companies; Richmond (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Kroger Family of Companies in Richmond, VA is seeking a Deli leadership role to deliver an uplifting customer experience through exceptional service. You will interview, train, evaluate, reward, and coach associates while upholding our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include creating an engaging work environment, guiding deli teams, planning work, solving issues, communicating updates, and enforcing food safety.

Qualifications

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establishing an uplifting work environment where associates feel valued and engaged.
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer.
• Prioritizing and planning work activities by using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information and developing alternate solutions.
• Communicate store and department information to associates including updates from meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working.
• Promote the customer-first focus and support the Customer 1st team.
• Delegate work assignments with clear direction and monitor progress.
• Maintain punctuality and ensure coverage when absent.
• Execute action plans and daily priorities including performance goals and best practices.
• Adhere to all food safety regulations and guidelines.

Skills

Effective communication

Knowledge of basic math

Ability to handle stressful situations

Ability to lead other associates

Flexibility in work schedule

Successful completion of basic and 0 0

Job description

Kroger Family of Companies in Richmond, VA is seeking a Deli leadership role to deliver an uplifting customer experience through exceptional service. You will interview, train, evaluate, reward, and coach associates while upholding our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include creating an engaging work environment, guiding deli teams, planning work, solving issues, communicating updates, and enforcing food safety.