Deli & Bakery Customer Service Specialist

Food Lion; Maryland; Hybrid; USD 22,000 - 33,000; Full time

Job summary

Food Lion in Federalsburg, MD is hiring a Deli Bakery Associate to provide quality customer service and maintain department standards, helping maximize store sales through friendly, accurate service.

You will handle product processing, labeling, ordering and display, ensure food safety and sanitation, and follow ACIS/CAO procedures. The role requires standing for long periods and meeting physical requirements.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to meet physical requirements of the position.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Ensures proper sanitation of department, equipment and proper food handling/preparation
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Willingness to learn

Multitasking

Age requirements

Education

High school diploma or equivalent

Tools

ACIS

CAO ordering

Job description

Food Lion in Federalsburg, MD is hiring a Deli Bakery Associate to provide quality customer service and maintain department standards, helping maximize store sales through friendly, accurate service.

You will handle product processing, labeling, ordering and display, ensure food safety and sanitation, and follow ACIS/CAO procedures. The role requires standing for long periods and meeting physical requirements.