Degree Completion Navigator

The University of Texas at Austin; Utah; On-site; USD 45,000 - 55,000; Full time

Job summary

The Graduation Success Coordinator at UT Austin supports on-time degree completion by guiding students through enrollment and graduation processes. You will analyze data, perform proactive outreach, and collaborate with advisors and campus partners to remove barriers to graduation.

You will work in a student-centered team, handle complex inquiries, and participate in cross-functional committees to improve four-year graduation rates and student success outcomes.

Qualifications

• Bachelor's degree required.
• 4 years of experience in academic advising, student financial aid, student personnel, student services, or related experience.
• Proficiency with Microsoft 365 Office Suite.
• Must be organized, detail-oriented, and customer focused.
• Candidates must have superior project, communication, and time-management skills and a professional demeanor.
• Must be capable of multi-tasking in a high-stress environment.
• Willing to work evening and weekend events as required.

Responsibilities

• Maintain and provide data, reports, and summaries for Texas One Stop and student success-related initiatives.
• Responsibilities include accurate record-keeping and analysis of those data.
• Provide assessment support for assigned programs.
• Review degree audits, course registration and student records to identify patterns related to graduation barriers.
• Support initiatives designed to achieve improvements in the four-year graduation rate.
• Communicate with students, advisors and administrators to trouble-shoot graduation barriers and provide timely solutions for students.
• Follow intake protocols and work with students on a 1:1 basis.
• Assist Texas One Stop during peak periods via front counter or email to counsel students on a variety of enrollment services (i.e., financial aid, billing, academic records, registration).
• Apply critical analysis, independent discretion, and professional judgment to address a wide range of student needs and situations.
• Serve as an active, positive and engaged member of the Texas One Stop staff.
• Participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• Other duties as assigned.

Skills

Project management

Communication

Time management

Organizational skills

Customer focus

Education

Bachelor's degree

Master’s degree

Tools

Microsoft 365 Office Suite

Salesforce CRM

WaitWell

Job description

The Graduation Success Coordinator at UT Austin supports on-time degree completion by guiding students through enrollment and graduation processes. You will analyze data, perform proactive outreach, and collaborate with advisors and campus partners to remove barriers to graduation.

You will work in a student-centered team, handle complex inquiries, and participate in cross-functional committees to improve four-year graduation rates and student success outcomes.