Graduation Success Coordinator, Texas One Stop for Enrollment Services

The University of Texas at Austin; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Texas at Austin is seeking a Graduation Success Coordinator for the Texas One Stop Enrollment Services. This pivotal role helps students navigate their academic journey, promotes on-time graduation, and resolves any barriers to success through data-driven support.

With a strong focus on student advocacy, candidates should possess a Bachelor's degree and at least 4 years of experience in academic advising or related fields. The position requires competency in Microsoft 365 and benefits from a collaborative work environment.

Qualifications

• 4 years of experience in advising, financial aid, or related fields.
• Organized, detail-oriented, and customer-focused.
• Capable of multi-tasking in a high-stress environment.

Responsibilities

• Maintain and provide data for Texas One Stop initiatives.
• Support initiatives to improve the graduation rate.
• Assist students with enrollment services.

Skills

Academic advising

Customer service

Data analysis

Project management

Education

Bachelor's degree

Tools

Microsoft 365 Office Suite

Salesforce CRM

Job description

Title and Department

Graduation Success Coordinator, Texas One Stop for Enrollment Services (Hiring Department: Texas One Stop)

Location & Hours

UT MAIN CAMPUS

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Position Duration: Expected to Continue

Job Details

• General Notes: We are looking for team members who are passionate about helping others, thrive in a team environment, and are committed to systemically improving the student experience. Must be eligible to work in the United States on a full‑time basis for any employer.
• Purpose: The Graduation Success Coordinator promotes on‑time degree completion by helping students navigate and overcome barriers to graduation. Through data analysis, proactive outreach, and individualized support, this role partners with students, advisors, and campus stakeholders to identify solutions and improve student success outcomes. The coordinator also supports Texas One Stop’s integrated service model by assisting students with enrollment services and contributing to a collaborative, student‑centered team environment.

Responsibilities

• Maintain and provide data, reports, and summaries for Texas One Stop and student success initiatives; accurate record‑keeping and data analysis; support assessment for assigned programs; review degree audits, course registration, and student records to identify patterns related to graduation barriers.
• Support initiatives to improve the four‑year graduation rate; communicate with students, advisors, and administrators to troubleshoot graduation barriers and provide timely solutions; follow intake protocols and work with students on a 1:1 basis.
• Assist Texas One Stop during peak periods via front counter or email to counsel students on enrollment services (financial aid, billing, academic records, registration); apply critical analysis and professional judgment to address a wide range of student needs.
• Serve as a positive, engaged member of Texas One Stop staff; participate in cross‑functional committees; develop and manage assigned office procedures, paperwork, and maintain data integrity.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree.
• 4 years of experience in academic advising, student financial aid, student personnel, student services, or related fields.
• Proficiency with Microsoft 365 Office Suite.
• Organized, detail‑oriented, and customer‑focused.
• Superior project, communication, and time‑management skills with a professional demeanor.
• Capable of multi‑tasking in a high‑stress environment.
• Prioritizes work assignments to meet deadlines.
• Willingness to work evenings and weekends as required.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s degree.
• More than the required years of experience.
• Proficiency with Salesforce CRM and WaitWell.
• Extremely detail‑oriented.
• Excellent interpersonal skills and ability to handle stressful situations with composure.
• Proficiency with Microsoft Word and Excel.
• Ability to set priorities and manage multiple projects in a fast‑paced, shared space.
• Ability to make presentations to individuals and groups of various sizes.
• Spanish‑speaking.

Salary Range

$50,000

Working Conditions

• May work in standard office conditions.
• Repetitive use of a keyboard at a workstation.

Work Shift

• Scheduled work hours may vary, including nights and/or weekends.

Background Checks

A criminal history background check will be required for finalists under consideration for this position.

E‑Verify

The University of Texas at Austin uses E‑Verify to check the work authorization of all new hires effective May 2015.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.