Deficiency Coordinator

Sciens Building Solutions; Hudson (NH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Disability insurance

Health insurance

Dental insurance

Vision insurance

Company phone & laptop

Tuition reimbursement

Career development opportunities

Job summary

Sciens Building Solutions is seeking a Deficiency Coordinator to estimate and generate repair proposals for deficiencies found during inspections of fire alarm, sprinkler, and security systems. You will serve as the primary contact for customers with outstanding items and ensure quotes and repairs are completed to keep systems compliant.

The role focuses on driving timely quotes, coordinating with service teams, and building strong customer relationships.

Qualifications

• Over the counter sales or customer service experience.
• Strong computer skills.
• Organized and process oriented.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and competitive spirit.

Responsibilities

• Generate system repair estimates and proposals after inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors to obtain inspection reports for timely evaluation and quoting.
• Gain commitment from customers by phone or email and schedule repairs with the service department.
• Provide customers with recommendations and communicate urgent system issues.

Skills

Customer service

Computer skills

Organization

Communication

Negotiation

Education

Bachelor's degree preferred

Job description

THE POSITION IN A NUTSHELL

SciensBuilding SolutionsisseekingaDeficiency Coordinator for our fire alarm, sprinkler, and security business.The role of the Deficiency Coordinator is to estimate and then generate sales proposals for repair work that has been identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator acts as the primary point of contact within the Division for customers with outstanding deficiencies ensure they are quoted and completed.

WHAT YOU’LL BE DOING (and doing well!)

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiences
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email. Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

WHAT WE LIKE ABOUT YOU!

• Bachelor’s degree preferred. Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills
• Organized and processed oriented.
• Effective communication skillsand abilityto present beforebroadaudiences.
• Strong negotiation skills and competitive spirit.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Commission Incentive Plan
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone and laptop.
• Professional career development opportunities.
• Tuition reimbursement.

$25-$35 per hour, final offer based on experience