Deficiencies Inside Sales Representative

Johnson Controls, Inc.; Albuquerque, Northern (NM, KY); On-site; USD 34,000 - 48,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Deficiencies Inside Sales Rep 3 to sell repair work identified during contracted fire and life safety inspections.

You will prepare proposals, follow up on quotes, gain customer commitment by phone, and build ongoing relationships. The role requires a high school diploma (associate or bachelor’s preferred), strong MS Office and communication skills, and the ability to complete a defined training program.

Qualifications

• High School Diploma or Equivalent required; associate or bachelor’s degree preferred.
• Excellent presentation and verbal communication skills.
• Proficient with Microsoft Office programs and web-based tools.
• Highly motivated and success-driven; able to complete training.
• Ability to close sales with a positive customer experience.

Responsibilities

• Prepare proposals and follow up on delivered quotes.
• Gain commitment from the customer over the phone.
• Communicate promptly regarding system integrity issues and quotes.
• Develop positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system daily.
• Report progress and metrics to management weekly and monthly.
• Deliver sales to an assigned quota.
• Serve as the primary contact in the district office for customers with issues.
• Collaborate with the service department to ensure delivery and repairs.
• Maintain strong computer skills and follow defined training.

Skills

Verbal communication

Microsoft Office

Phone prospecting

Motivated & goal oriented

Closing sales

Education

High School Diploma or Equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Deficiencies Inside Sales Rep 3

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

The primary function of the Inside Sales Representative is to sell repair work that has been identified during contracted fire and life safety system inspections.

How you will do it:

• Prepare proposals and follow up on delivered quotes.
• Gain commitment from the customer over the phone.
• Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted.
• Develop positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system daily.
• Report progress and metrics to management weekly and monthly.
• Deliver sales to an assigned quota.
• Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required.
• Interface effectively with the service department to ensure delivery and improved service repairs.
• Good computer skills are essential. Must be process‑oriented and energetic.
• The candidate must be able to complete a defined training program.

What we look for:

Required

• High School Diploma or Equivalent
• Associate or Bachelor's degree preferred
• Excellent presentation and verbal communication skills
• Proficient with Microsoft Office programs, excel, word, and web‑based programs.
• Highly motivated and success‑driven
• Upon being awarded a position, must be able to complete a defined training program.
• Ability to successfully close sales with a positive customer experience

Preferred

• Fire Suppression Industry experience.
• Administrative experience
• High customer phone call background, with an emphasis on telephone prospecting
• Administration background
• Mechanical or electrical field service experience.
• Three years of inside sales experience and Customer service background

HIRING HOURLY RANGE: $24.57 - $34.45 + Commission (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us