Defense Readiness Field Engineer

Virtualitics; Richmond (VA); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Equity participation

Medical coverage

Dental coverage

Vision coverage

Unlimited PTO

Hybrid/Remote options

Job summary

Virtualitics is seeking a Mission Support Specialist to serve as the embedded, forward-deployed representative at a customer site, owning day-to-day relationships with end users and ensuring the Readiness AI platform delivers mission value. You will coordinate with data science and AI teams on-site and remotely, training users and gathering feedback to drive adoption while navigating classified engagements and security requirements.

This role requires U.S.

Qualifications

• 5+ years of experience working in or directly supporting Department of War operations.
• Demonstrated technical aptitude, comfortable with data platforms, analytics tools.
• Experience operating autonomously in demanding environments with minimal supervision; this role requires judgement and initiative of an experienced NCO or junior officer.
• Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines.
• Excellent interpersonal and communication skills; daily engagement with end users, leadership, and technical teams.
• Ability to work onsite at a customer location full-time or in a hybrid arrangement.
• Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)

Responsibilities

• Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact
• Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day
• Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience
• Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats
• Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities
• Collect, analyze, and report customer feedback and ground truth; observe what’s working and what’s not and ensure information flows back to the company
• Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination
• Support classified engagements with customers and potential customers as required
• Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users
• Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery
• Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location

Skills

Defense ops experience

Technical aptitude

Autonomous work

Problem solving

Interpersonal comms

Onsite/hybrid readiness

Security clearance readiness

Education

Bachelor’s degree preferred

Active TS-SCI clearance

Job description

Virtualitics is seeking a Mission Support Specialist to serve as the embedded, forward-deployed representative at a customer site, owning day-to-day relationships with end users and ensuring the Readiness AI platform delivers mission value. You will coordinate with data science and AI teams on-site and remotely, training users and gathering feedback to drive adoption while navigating classified engagements and security requirements.

This role requires U.S.