Mission Support Specialist

Virtualitics, Inc.; Richmond (VA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

Medical, dental, and vision coverage

Unlimited PTO

Hybrid/remote options

Job summary

Virtualitics, Inc. is seeking a Mission Support Specialist to be embedded at a customer site in Virginia, delivering Readiness AI capabilities and acting as the technical liaison for mission-focused outcomes.

You will work with defense teams, ensure platform value, train end users, and coordinate with engineering and product groups to optimize performance in high-stakes environments.

Qualifications

• 5+ years of experience in or directly supporting Department of War operations.
• Ability to obtain and maintain Secret clearance (U.S. citizenship required).
• Strong communication skills with end users, leadership, and technical teams.
• Experience working autonomously in demanding environments with minimal supervision.
• Willingness to relocate or travel as mission requires.

Responsibilities

• Serve as embedded, forward-deployed Virtualitics representative at a customer site, owning day-to-day relationships with end users and as primary on-the-ground contact.
• Own operational capability at assigned location as the technical expert ensuring Readiness AI platform delivers mission value daily.
• Act as customer advocate, escalating pain points and ensuring a positive customer experience.
• Deliver hands-on training and enablement as the subject matter expert for customer mission integration.
• Coordinate onsite technical operations with data science and AI teams for platform data insights.
• Collect, analyze, and report customer feedback and ground truth to improve products.
• Manage the team’s physical presence at the customer site including space, equipment, and scheduling.
• Support classified engagements as required and drive adoption of Readiness AI solutions.
• Uphold brand, image, and values through professional conduct and service delivery.
• Support personnel compliance tracking including clearance status, NDAs, CAC management, and training.

Skills

DoD operations

Customer relationship

Training and enablement

Technical aptitude

Security clearance readiness

Education

Bachelor’s degree preferred

On-the-job experience accepted

Tools

Security clearance process

Job description

About Virtualitics

Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI.

Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage.

Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.

If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.

Location

Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA

This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.

*Secret clearance required, TS-SCI eligibility preferred

Our team is excited to find our next Mission Support Specialist to join the company.

What You Will Be Doing

• Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact

• Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day

• Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience

• Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats

• Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities

• Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company

• Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination

• Support classified engagements with customers and potential customers as required

• Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users

• Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery

• Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location

What We Are Looking For

• 5+ years of experience working in or directly supporting Department of War operations

• Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes

• Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced NCO or junior officer

• Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines

• Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels

• Ability to work onsite at a customer location full-time or in a hybrid arrangement

• Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)

What Are Our Preferred Requirements

• Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree

• Active TS-SCI clearance

• Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued

What Are Some Valued Skills

• Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance

• Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company

• Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments

• Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings

• Comfort with operational readiness workflows including security compliance, access management, and personnel tracking

What we offer you

At Virtualitics, you’ll join a high-performance team of scientists, strategists, and servicemembers building AI that operates in the world’s most demanding environments. The problems we solve matter — and so does the opportunity to grow while solving them.

You’ll have meaningful ownership from day one, with the ability to accelerate your career alongside a company scaling rapidly in national security and critical infrastructure.

We offer highly competitive compensation, meaningful equity participation, and fully paid medical, dental, and vision coverage for you and your dependents. Our benefits also include unlimited PTO and flexible work arrangements, with remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas.