Defense Engagement Manager — White-Glove Enterprise Delivery

Code Metal, Inc.; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care plan with 100% premium

401k with matching

Paid Time Off

Flexible hybrid or remote work

Relocation assistance

Job summary

Code Metal, Inc. seeks an Engagement Manager to lead white-glove delivery for high-stakes defense engagements, bridging customers, engineers, product managers, and Growth. You will own end-to-end delivery, align expectations, and drive repeatable playbooks while expanding relationships across multiple accounts.

You will manage cross-functional teams, coordinate governance, and ensure on-time completion in a fast-moving environment with security-clearance considerations.

Qualifications

• 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments.
• Experience owning white-glove enterprise-delivery at an elite professional services firm (e.g. management consulting, investment banking) and/or a high-growth SaaS or deep tech company.
• Background in commercial defense or defense technology; familiarity with primes and defense customers.
• Technically fluent: comfortable discussing software/firmware/signal processing with engineers and translating complexity for non-technical stakeholders.
• Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into customer wins.
• Strong executive presence and communication skills; effective with working teams and senior stakeholders.
• Highly organized and self-directed; comfortable managing multiple accounts in a fast-moving, resource-constrained environment.
• Current possession of a security clearance, or the ability to obtain one.

Responsibilities

• Own end-to-end engagement delivery from pre-POC to production deployment with milestone tracking and risk management.
• Manage customer relationships at all levels; set expectations and maintain calm during complex deployments.
• Run structured project governance with timelines, milestones, and cadence.
• Stabilize first-of-kind deployments by aligning product/engineering and setting honest expectations.
• Adapt to varying engagement needs: contract coordination, scoping, escalation management.
• Build repeatable playbooks across accounts to scale delivery capacity without sacrificing quality.
• Surface customer friction to product/engineering and support Growth on expansions and renewals.

Skills

Engagement leadership

Enterprise delivery

Defense tech

Technical fluency

Executive communication

Multi-stakeholder leadership

Security clearance

Job description

Code Metal, Inc. seeks an Engagement Manager to lead white-glove delivery for high-stakes defense engagements, bridging customers, engineers, product managers, and Growth. You will own end-to-end delivery, align expectations, and drive repeatable playbooks while expanding relationships across multiple accounts.

You will manage cross-functional teams, coordinate governance, and ensure on-time completion in a fast-moving environment with security-clearance considerations.