Defense Customer Success Partner

Intervala, Llc; Mount Pleasant (Westmoreland County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Intervala, LLC is seeking a Customer Success Associate to support a major defense customer. The role is based in Mount Pleasant, PA, and involves handling order status, expediting requests, and data entry in the ERP system. You will coordinate with internal teams to ensure timely production and fulfillment.

The ideal candidate is a strong communicator, highly organized, and able to manage multiple priorities while maintaining accuracy and exceptional service for the customer.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred or Associate's with relevant experience.
• Experience with ERP/MRP systems and MS Office (Word, Excel, PP, Outlook).
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Support segment teams with order status, expediting, shipping dates, pricing, product availability, and credits.
• Assist lifecycle from RFP through product and service delivery.
• Enter new orders into ERP and maintain existing orders accurately.
• Coordinate customer communications with internal teams and customers.
• Work with Engineering, Production, Planning, Sourcing to move orders through fulfillment.
• Maintain customer and internal documents with revisions and control.
• Create reports and business records from company systems.
• Develop knowledge to become a trusted customer-facing contact.

Skills

Strong communication

Organizational skills

ERP/MRP familiarity

MS Office proficiency

Customer service mindset

Multitasking

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business/Supply Chain/Engineering or related

Associate's degree with relevant experience

High school diploma/GED with 1–2 years experience

Tools

ERP/MRP systems

Microsoft Office Suite

Job description

Intervala, LLC is seeking a Customer Success Associate to support a major defense customer. The role is based in Mount Pleasant, PA, and involves handling order status, expediting requests, and data entry in the ERP system. You will coordinate with internal teams to ensure timely production and fulfillment.

The ideal candidate is a strong communicator, highly organized, and able to manage multiple priorities while maintaining accuracy and exceptional service for the customer.