Customer Success Partner, Industrial & Data Center

Intervala, Llc; Mount Pleasant (Westmoreland County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off

Job summary

Intervala, LLC seeks a Customer Success Associate to support Industrial and Data Center customers in Mount Pleasant, PA. You will manage orders, coordinate with Engineering and Production, and ensure accurate data in the ERP system.

The role emphasizes strong communication, organization, multitasking, and familiarity with ERP/MRP systems. A Bachelor's in Business or related field is preferred, with related experience considered for non-degreed candidates.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering or related field preferred.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Experience or familiarity with ERP/MRP systems preferred.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Support segment teams with order status, expediting requests, shipping dates, pricing, product availability and credit processing.
• Assist with the customer lifecycle from RFP through product and service delivery.
• Enter new customer orders into the ERP system and maintain existing orders with accuracy.
• Monitor and coordinate customer correspondence, verbal and written communications.
• Coordinate with Engineering, Production, Planning, Sourcing and other departments to progress orders through production and fulfillment process.
• Maintain customer and internal documentation and assist with document control and revisions.
• Compile data, perform data entry, and create reports and business records.

Skills

Communication

Organization

Time management

Multitasking

Problem-solving

Education

Bachelor's degree in Business/Supply Chain/Engineering

Associate's degree

High school diploma/GED with 1-2 years experience

Tools

Microsoft Office

ERP/MRP systems

Job description

Intervala, LLC seeks a Customer Success Associate to support Industrial and Data Center customers in Mount Pleasant, PA. You will manage orders, coordinate with Engineering and Production, and ensure accurate data in the ERP system.

The role emphasizes strong communication, organization, multitasking, and familiarity with ERP/MRP systems. A Bachelor's in Business or related field is preferred, with related experience considered for non-degreed candidates.