Customer Success Associate (Defense)

Intervala, Llc; Mount Pleasant (Westmoreland County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Intervala, LLC is seeking a Customer Success Associate to support a major defense customer. The role is based in Mount Pleasant, PA, and involves handling order status, expediting requests, and data entry in the ERP system. You will coordinate with internal teams to ensure timely production and fulfillment.

The ideal candidate is a strong communicator, highly organized, and able to manage multiple priorities while maintaining accuracy and exceptional service for the customer.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred or Associate's with relevant experience.
• Experience with ERP/MRP systems and MS Office (Word, Excel, PP, Outlook).
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Support segment teams with order status, expediting, shipping dates, pricing, product availability, and credits.
• Assist lifecycle from RFP through product and service delivery.
• Enter new orders into ERP and maintain existing orders accurately.
• Coordinate customer communications with internal teams and customers.
• Work with Engineering, Production, Planning, Sourcing to move orders through fulfillment.
• Maintain customer and internal documents with revisions and control.
• Create reports and business records from company systems.
• Develop knowledge to become a trusted customer-facing contact.

Skills

Strong communication

Organizational skills

ERP/MRP familiarity

MS Office proficiency

Customer service mindset

Multitasking

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business/Supply Chain/Engineering or related

Associate's degree with relevant experience

High school diploma/GED with 1–2 years experience

Tools

ERP/MRP systems

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Associate (Defense)

Full Time Mount Pleasant, PA, US

Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.

Intervala is seeking a Customer Success Associate (CSA) to support one of our major defense customers!

The ideal candidate is a strong communicator, highly organized, comfortable managing multiple priorities, and interested in supporting our defense customer!

What You'll Do

• Support the segment teams with customer information related to order status, expediting requests, shipping dates, pricing, product availability, and credit processing.
• Assist with the customer lifecycle from RFP through product and service delivery.
• Enter new customer orders into the ERP system and maintain existing customer orders with accuracy.
• Monitor and coordinate customer correspondence, including verbal and written communications.
• Communicate with customers as directed by senior members of the segment team.
• Coordinate with Engineering, Production, Planning, Sourcing, and other internal departments to ensure customer orders progress efficiently through the production and fulfillment process.
• Maintain customer and internal documentation and assist with document control and revisions.
• Compile data, perform data entry, and create reports and business records using computer systems.
• Develop the knowledge and independence needed to become a trusted customer-facing point of contact.
• What We're Looking For
• Bachelor's degree in Business, Supply Chain, Engineering, or a related field preferred; or an Associate's degree with demonstrated ability to independently perform the essential functions of the role. or High school diploma/GED with 1–2 years of relevant professional experience will also be considered.
• No professional experience required for qualified degreed candidates.
• Internal candidates may be considered based on demonstrated ability to independently perform the essential functions of the position in lieu of a related degree.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience or familiarity with ERP/MRP systems preferred.
• Basic knowledge of inventory management concepts such as Kanban, safety stock, and other material control practices preferred.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to multitask, prioritize effectively, and adapt in a fast-paced, rapidly changing environment.
• Strong attention to detail and commitment to accuracy.
• Ability to gather, analyze, and communicate information to identify and resolve problems.

Why You’ll Love Working Here

• Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
• Be part of a company that’s growing, changing, and full of new opportunities
• A supportive, team-focused culture where your ideas matter
• Meaningful work that impacts industries making a difference in the world

Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).

Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export-controlled items, not as a condition for hire.

Equal Opportunity Employer Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.