Default Services Operations Specialist I

Huntington National Bank; Columbus (OH); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tobacco-Free Hiring Practice

Equal Opportunity Employer

Job summary

Huntington National Bank is seeking a Process Administrator in Columbus, OH to deliver reliable customer service and handle a variety of moderately complex tasks under minimal supervision.

The role includes processing HomeSavers requests, payments, delinquency communications, and document research. A High School Diploma or GED and 1 year processing experience are required; strong MS Office, typing, and communication skills are preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of work experience in a processing type function.
• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented.
• Must have excellent written and verbal communication skills including professional grammar and demeanor.

Responsibilities

• Handle daily work assignments including collector and HomeSavers requests.
• Perform payment research and posting.
• Issue delinquency letters and update contact information.
• Process HomeSavers applications and delinquency scripts.
• Handle email requests and refer escalated accounts to manager.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Typing 35 wpm

PC proficiency

Internet proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summary

This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Description

This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Duties & Responsibilities

• Handles assigned daily work assignment that consist of collector and HomeSavers requests.
• Payment research and posting
• Issues delinquency letters
• Issues phone number update and payment plan letters
• Processes HomeSavers applications
• Runs and monitors delinquency scripts
• Processes incoming and outgoing mail
• Research delinquent taxes and legal documents.
• Prepares Foreclosure Referrals for Consumer Accounts.
• Handles email requests
• Refers escalated accounts to manager
• Position will cross-train to other products
• Performs other duties as assigned

Basic Qualifications

• High School Diploma or GED required
• 1 year of work experience in a processing type function.

Preferred Qualifications

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.