Default Services Operations Specialist I

Huntington Bancshares, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Process Administrator to deliver consistent customer service while performing moderately complex tasks under supervision. The role offers in-office duties with potential flexible arrangements to support collaboration and efficiency.

Responsibilities include handling daily assignments, payment research/posting, delinquency letters, and processing HomeSavers applications. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Customer service skills with a focus on accuracy and timely responses.
• Strong organizational abilities, planning, and follow-up.
• Ability to multi-task and manage competing priorities.
• Proficient in MS Office applications and typing 35 wpm or faster.

Responsibilities

• Handle daily worked assignments including collector and HomeSavers requests.
• Research payments and post payments.
• Issue delinquency letters and payment plan communications.
• Process HomeSavers applications and delinquency scripts.
• Manage mail, phone and email inquiries; escalate when needed.

Skills

Customer service

Attention to detail

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Summary

This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Duties & Responsibilities

• Handles assigned daily work assignment that consist of collector and HomeSavers requests.
• Payment research and posting
• Issues delinquency letters
• Issues phone number update and payment plan letters
• Processes HomeSavers applications
• Runs and monitors delinquency scripts
• Processes incoming and outgoing mail
• Research delinquent taxes and legal documents.
• Prepares Foreclosure Referrals for Consumer Accounts.
• Handles email requests
• Refers escalated accounts to manager
• Position will cross-train to other products
• Performs other duties as assigned

Basic Qualifications

• High School Diploma or GED required
• 1 year of work experience in a processing type function.

Preferred Qualifications

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Exempt Status

Exempt Status: (Yes) = not eligible for overtime pay & (No) = eligible for overtime pay

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

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