Credit Services Recovery Specialist

Huntington National Bank; Columbus (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

Huntington National Bank in Columbus, Ohio is seeking a Credit Services Recovery Specialist to contact charged-off customers by phone or mail, negotiate balances, and protect the bank’s interests while delivering professional customer service. The role involves updating files, completing paperwork, locating customers via skip tracing, and advising on repossessions or foreclosures.

Experience in collections and strong communication are preferred; office-based role with potential flexible

Qualifications

• High school diploma or GED required.
• 1+ year of collections experience preferred.
• Excellent written and verbal communication skills.
• Strong negotiation skills and ability.
• Familiarity with consumer collection laws is a plus.
• Must be goal oriented and self-motivated.
• Experience using computers and basic office software.

Responsibilities

• Contact charged off customers by phone or mail to collect or negotiate balances.
• Update collection files and complete paperwork.
• Negotiate payment plans protecting the bank's interests.
• Locate customers via skip tracing.
• Recommend actions regarding repossessions, bankruptcies, or foreclosures.
• Arrange for bank or legal action as directed.
• Perform other duties as assigned.

Skills

Communication skills

Negotiation skills

Goal oriented

Computer literacy

Knowledge of collection law

Education

High school diploma or GED

Tools

CACS

RMS

HOGAN systems

Job description

Summary

Credit Services Recovery Specialists at Huntington provide "Simply the Best" customer service at all times.

Duties & Responsibilities

• Contacting charged off customers by telephone or mail to collect to negotiate balance in full or make.
• Updating collection files and completes all necessary paperwork.
• Negotiating payment plans protecting the Bank's interest and completes decision-making process.
• Locating customers via skip tracing and Lexis/Nexis.
• Recommending action regarding repossessions, bankruptcies, and/or foreclosures.
• Arranging for appropriate Bank and/or legal action based on account analysis as deemed by manager.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma or GED
• At least 1 year of collections experience

Preferred Qualifications

• Must have excellent written and verbal communication skills
• Must have strong negotiation skills and ability
• Working knowledge of consumer and collection law is desired
• Must be goal oriented and self-motivated
• Knowledge of CACS, RMS and HOGAN systems helpful
• Experience using computers

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.