Asset Disposition Specialist

Truist; Richmond (VA); On-site; USD 45,760 - 54,290; Full time

Job summary

Truist in Richmond, VA is seeking a detail‑oriented teammate to process accounts in default and secured by collateral, supporting decisions through multiple systems and ensuring compliance with regulations. The role involves reviewing paperwork and coordinating with vendors and internal partners to move cases toward resolution.

Required is a high school diploma or GED and 1+ year in banking/default/client services, with strong communication and multi-tasking abilities.

Qualifications

• High school diploma or GED.
• 1+ years banking, default, and/or client services experience.
• Ability to identify and resolve complex issues.
• Strong verbal, written and interpersonal skills; able to work independently and multitask.
• Proficiency in Microsoft Office and familiarity with internal systems.

Responsibilities

• Process accounts in default to work toward resolution and review department reporting.
• Minimize risk by complying with Federal regulations, state laws, bank policy and unit procedures.
• Use multiple systems to monitor and support appropriate outcomes/actions.
• Maintain professional relationships with peers, managers, clients, internal partners, and vendors.
• Meet or exceed monthly teammate performance metrics and department KPIs.
• Support departmental controls and key risk indicators (KRI).
• Evaluate accounts and determine appropriate next steps.

Skills

Verbal and written communication

Interpersonal skills

Independent work

Multitasking

Microsoft Office proficiency

Education

High school diploma or GED

Associates degree or some college

Tools

Microsoft Office

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Process accounts that are in default and secured by collateral to minimize loss to Bank. Adhere to Government regulations, state laws and Bank requirements as it relates to real-estate foreclosures and auto/rv/marine repossessions. Support clients which may include escalated calls, payment negotiations, collaborate with vendors and internal business partners. Process required paperwork and use various tools and systems to help make decisions throughout the workflow.

Essential Duties And Responsibilities

• Independently process accounts secured by collateral that are in varying stages of default to work towards resolution. Prepare, review and/or analyze department reporting.
• Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.
• Leverage multiple systems/business tools to monitor determine/support appropriate outcomes/actions.
• Maintain positive and professional working relationships between peers, manager, clients, internal partners, and vendors (attorneys, repo agents, etc)
• Meet/exceed monthly teammate performance metrics (productive/quality) and some department level metrics as defined by manager.
• Support departmental controls for process adherence and KRI results.
• Evaluate accounts, system info and reporting to determine appropriate next steps.

Qualified Required Qualifications

• High school diploma/GED
• 1+ years of banking, default, and/or client services experience.
• Ability to identify and resolve complex issues
• Strong verbal, written and interpersonal skills, ability to work independently, and multi-task.
• Demonstrate basic proficiency in computer applications such as Microsoft Office software products and familiar with internal job related systems.

Preferred Qualifications

• 1+ years Repossession, Foreclosure, or Default specific experience
• 2+ years of banking, default, and/or client services experience
• Higher level/secondary education, some college or Associates degree, etc.

The annual base salary for this position is $45,760 - $54,290.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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