Default Claims Manager (Remote)

Davita Inc.; North Carolina; Remote; USD 75,000 - 101,000; Full time

Job summary

A leading company in the mortgage servicing industry is seeking a Default Claims Manager to oversee and improve claims processing operations. With a focus on compliance and collaboration, this role offers the opportunity to lead projects and develop scalable processes while ensuring superb customer service.

Benefits

Medical, dental, vision insurance

401k

PTO and sick leave

Employee stock purchase plan

Qualifications

• 5+ years of Default Liquidation Claim Experience.
• 3+ years of progressive management experience.
• Experience with GSE and government claims.

Responsibilities

• Service mortgage accounts for claim processing.
• Monitor loans in the claims queue to meet milestones.
• Audit claims to identify trends or risks.

Skills

Leadership

Attention to detail

Communication

Project management

Analytical skills

Tools

Microsoft Word

Excel

Windows

Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include innovative, personalized solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a top workplace for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

The Default Claims Manager monitors and completes activities related to claim filing in compliance with statutory, regulatory, and company guidelines. This role involves managing claims timelines and workflows, ensuring adherence to work rules and objectives to improve performance. The candidate will foster a culture of collaboration, accountability, operational excellence, and unwavering customer service commitment.

What You'll Do

1. Service mortgage accounts to ensure claims are processed in compliance with all applicable laws and guidelines, including interactions with attorneys, investors, insurers, and other parties involved in claims.
2. Monitor all loans in the claims queue to meet required milestones.
3. Complete claim activities and file claims as needed.
4. Audit claims to identify trends or risks.
5. Maintain quality assurance metrics.
6. Recommend process improvements to management.
7. Follow departmental policies and procedures.
8. Prioritize work to ensure timely and accurate resolutions.
9. Stay updated on regulatory and legal changes affecting claims.
10. Review vendor performance and monitor system activities throughout the claims process.
11. Follow up diligently on outstanding requests and calls.
12. Manage exception reports to minimize risks.

What You'll Bring

1. 5+ years of Default Liquidation Claim Experience.
2. 3+ years of progressive management experience.
3. Ability to lead projects and develop scalable processes.
4. Experience with GSE and government claims.
5. Knowledge of ICE technology, MSP, and LoanSphere Claims.
6. Proficiency with Windows, Microsoft Word, Excel, Internet, and Outlook.
7. Attention to detail and adherence to guidelines.
8. Ability to work under pressure and meet deadlines with a positive attitude.
9. Independent work capability and completion of assignments.
10. Excellent communication skills, including coaching and motivating staff.

Salary Range: $75,375 - $100,475 annually

This range is an estimate at the time of posting and may vary based on experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as keys to our success. Our People First Culture celebrates and encourages bringing your entire, unique self to work. First American is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.