Deed Records Technician – Detail‑Oriented & Customer‑Focused

Johnson County Kansas; Olathe (KS); On-site; USD 38,000 - 47,000; Full time

Job summary

Johnson County Government in Kansas seeks a Recording Maintenance Technician in the Register of Deeds Division to support land record documents and title transactions. You will greet customers, verify documents, and help customers complete transactions.

Responsibilities include calculating and collecting fees, answering questions about deeds, and maintaining accurate cash handling. A high school diploma is required, with background screening for all applicants, and some cashiering or

Qualifications

• High school diploma or equivalent is required; KS/MO driver’s license may be required.
• Reference/background screening is required for all positions.
• One year of customer service and cashiering or money handling experience preferred.
• Experience may be substituted for degree; education may be substituted for experience.

Responsibilities

• Greets and assists customers in completing transactions by reviewing documentation for accuracy and completeness; locates and retrieves documents to help the customer establish facts and reach conclusions.
• Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; explains routine procedures and processes for the department.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately.
• Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received.
• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.
• Performs other duties as assigned.

Skills

Customer service

Money handling

Education

High school diploma or equivalent

Job description

Johnson County Government in Kansas seeks a Recording Maintenance Technician in the Register of Deeds Division to support land record documents and title transactions. You will greet customers, verify documents, and help customers complete transactions.

Responsibilities include calculating and collecting fees, answering questions about deeds, and maintaining accurate cash handling. A high school diploma is required, with background screening for all applicants, and some cashiering or