Deductions & Cash Applications Specialist (Hybrid)

Winland Foods, Inc.; Wisconsin; Hybrid; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

STD/LTD/AD&D/Life

HSA

FSA

EAP

Hospital indemnity

Accident Insurance

Identity and Fraud Protection Plan

Legal

Critical Illness

Job summary

Winland Foods, Inc. is seeking a Deduction & Cash Applications Clerk to manage incoming mail and emails, attach supporting documents in SAP, and support the AR Deductions team.

This full-time role reports to the Deductions Supervisor and offers a hybrid schedule with remote Fridays and in-office Mon-Thu at the Green Bay area location. Qualifications include strong customer service, independent and team work, plus excellent communication and organizational skills.

Qualifications

• Professional attitude and appearance with a focus on customer service.
• Ability to work independently and as part of a team, prioritize work, and multi-task with interruptions.
• Excellent communication skills.
• Organizational skills with emphasis on time management for success in fast-paced environment.

Responsibilities

• Receives incoming mail, opens, reviews, scans, and attaches to AR items within SAP.
• Reviews general inbox emails and attach deduction support to AR items within SAP.
• Secures and organizes deduction backup from customers via websites and/or by email/phone communication.
• Maintains electronic storage files which contain various support documents or templates needed to process deductions.
• Accurately matches authorized deductions to planned promotions, ensures deductions are setup correctly, issues customer credit for valid claims and submit repayment for unauthorized claims.
• Update deduction status, action code, reason code, root cause code, performance dates and comments as they change in the deduction management system.
• Apply established processes, procedures, and supporting documentation to resolve deductions with an audit mindset following SOX compliance standards.
• Escalates issues and errors timely.
• Acts in the best interest of Winland Foods in all matters.
• Keeps Supervisor and/or Manager informed of activities that may require escalated attention.
• Backup cross training for front desk/mail room tasks for out of office coverage.

Skills

Customer service

Independent & team player

Time management

Communication skills

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Winland Foods, Inc. is seeking a Deduction & Cash Applications Clerk to manage incoming mail and emails, attach supporting documents in SAP, and support the AR Deductions team.

This full-time role reports to the Deductions Supervisor and offers a hybrid schedule with remote Fridays and in-office Mon-Thu at the Green Bay area location. Qualifications include strong customer service, independent and team work, plus excellent communication and organizational skills.