Dedicated Operations Manager: Client Accounts & Routing

A. Duie Pyle; Westfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A. Duie Pyle is seeking a Dedicated Operations Manager to oversee a customer account, recruit drivers, and develop a full-service solution. The role requires on-site presence at the customer's location(s) and close collaboration with cross-functional teams to service the account and drive growth.

The position emphasizes scheduling optimization, DOT compliance, and strong communication with sales and service teams to deliver tailored Northeast regional solutions.

Qualifications

• Experience in transportation management in a dedicated environment preferred.
• Experience with load planning and driver management.
• Proficient with MS Office (Word, Excel, PPT, Outlook).
• Ability to be on-call during driver work hours.
• Knowledge of DOT regulations.
• Strong communication and customer service skills.

Responsibilities

• Coordinating and managing scheduling for a dedicated customer
• Being available and on call for Pyle driver and customer needs
• Building dynamic routing using our routing software
• Optimizing the schedule daily and as needed
• Holding an onsite presence at the customer's location(s) - build and develop a strong relationship
• Partnering with sales and customer service to schedule deliveries; working cross-functionally within Pyle to service the account and grow the business

Skills

Load planning

Driver management

DOT regulations

MS Office

On-call availability

Communication

Organizational skills

Tools

TMW

PeopleNet

Job description

A. Duie Pyle is seeking a Dedicated Operations Manager to oversee a customer account, recruit drivers, and develop a full-service solution. The role requires on-site presence at the customer's location(s) and close collaboration with cross-functional teams to service the account and drive growth.

The position emphasizes scheduling optimization, DOT compliance, and strong communication with sales and service teams to deliver tailored Northeast regional solutions.