Dedicated Operations Manager

A. Duie Pyle; Westfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A. Duie Pyle is seeking a Dedicated Operations Manager to oversee a customer account, recruit drivers, and develop a full-service solution. The role requires on-site presence at the customer's location(s) and close collaboration with cross-functional teams to service the account and drive growth.

The position emphasizes scheduling optimization, DOT compliance, and strong communication with sales and service teams to deliver tailored Northeast regional solutions.

Qualifications

• Experience in transportation management in a dedicated environment preferred.
• Experience with load planning and driver management.
• Proficient with MS Office (Word, Excel, PPT, Outlook).
• Ability to be on-call during driver work hours.
• Knowledge of DOT regulations.
• Strong communication and customer service skills.

Responsibilities

• Coordinating and managing scheduling for a dedicated customer
• Being available and on call for Pyle driver and customer needs
• Building dynamic routing using our routing software
• Optimizing the schedule daily and as needed
• Holding an onsite presence at the customer's location(s) - build and develop a strong relationship
• Partnering with sales and customer service to schedule deliveries; working cross-functionally within Pyle to service the account and grow the business

Skills

Load planning

Driver management

DOT regulations

MS Office

On-call availability

Communication

Organizational skills

Tools

TMW

PeopleNet

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

As a Dedicated Operations Manager for A. Duie Pyle, you will be tasked with managing the customer account, hiring drivers, and developing a full-service solution. Our Dedicated Division offers any customer a unique regional truckload alternative within the Northeast, helping businesses navigate, and reach their supply chain goals.

Responsibilities:

• Coordinating and managing scheduling for a dedicated customer
• Being available and on call for Pyle driver and customer needs
• Building dynamic routing using our routing software (must be comfortable learning this system)
• Optimizing the schedule daily and or as needed
• Holding an onsite presence at the customer's location(s) - build and develop a strong relationship
• Partnering with sales and customer service to schedule deliveries; working cross-functionally within Pyle to service the account and grow the business

Qualifications:

• Previous transportation management experience in a dedicated environment preferred
• Experience with load planning and driver management
• Proficiency with computers, including MS Office Suite (Word, Excel, PPT, Outlook, etc.)
• Ability to be on-call during driver work hours
• Understanding and knowledge of DOT regulations
• Effective communication and customer service skills with the ability to represent the Company in a positive, professional manner
• Strong organizational skills

Preferred Skills:

• TMW and People Net knowledge
• P+L responsibility

This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.