Dedicated Infrastructure IT Support

CACI International Inc.; Dayton (OH); On-site; USD 53,000 - 106,000; Full time

Job summary

CACI International Inc. in Dayton, Ohio is seeking an Dedicated Infrastructure IT Support professional with hands-on desktop and user support experience for the SAF/FMF AFFSO, AFAOC and DEAMS missions.

You will provide day-to-day network and computer administrative duties, install software and hardware, and resolve complex malfunctions to minimize mission delays. The role requires Security+ CE, a Bachelor's degree or 4+ years of relevant experience, and strong customer service and communication

Qualifications

• Requires Security+ CE certification.
• Bachelor's degree in a relevant field or 4+ years experience.
• Experience supporting Windows-based workstations and applications.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Provide day-to-day network and computer admin duties, including new user accounts on AF systems.
• Perform software/hardware installation, diagnostics and problem resolution.
• Optimize operations for networked workstations and ensure availability and integrity of systems.
• Plan, organize, and manage IT software and hardware within the organization.
• Resolve complex software, hardware and network malfunctions to minimize mission delays.

Skills

Windows OS

Customer service

Desktop support

Analytical skills

Communication

Education

Bachelor's degree or 4+ years relevant experience

Tools

Remedy

ServiceNow

Visio

Job description

Job Title: Dedicated Infrastructure IT SupportJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: Local* * *The Opportunity:We are looking for a team player with hands on desktop and user support experience and the desire continue to grow in the Air Force Financial Management community. We value team members who strive to produce high quality work through collaboration with fellow team members and clients while making a difference through individual contributions to ensure project success for our team and client. Under general supervision, you will work closely with financial system users to provide desktop support, software license management, application support, and other duties in support of the SAF/FMF AFFSO, AFAOC and DEAMS missions.This role requires strong analytical and problem-solving skills and the ability to properly prioritize and multi-task. Your contributions will directly impact the success of the customers' mission, our team, and ultimately CACI! In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.Responsibilities:Provide day-to-day network and computer administrative duties to include setting up new user accounts on AF systems and help new users file the appropriate paper work/forms required to obtain computer accounts on the Air Force operational networks.Perform software and hardware installation, diagnostics, and problem resolution for network and computer systemsOptimize operations for networked workstations, ensuring availability, reliability, and integrity of computer systems for continued mission accomplishment.Provide solutions and resolve complex software, hardware and network malfunctions to minimize interruption to the customers and minimizes mission delays.Perform computer system hardware upgrades and repairs as necessaryInstall and maintain computer system software including software patches and anti-virus updatesPlan, organize, coordinate, and manage the organizations information technology (IT) software and hardware.Qualifications:Required:Current Security+ CE certificationBachelor's Degree in relevant field or 4+ years equivalent experienceHighly professional and self-motivatedExperienced in supporting Windows based workstation and applicationsStrong customer service, interpersonal, and communication skills (both verbal and written).Experience working multiple tasks and/or projects simultaneously to tight deadlinesGood organizational, time management and problem-solving skills.Attain Secret clearanceDesired:Knowledge of Remedy and Service Now ticketing systemsExperience supporting Air Force networks and systemsExperience using graphical modelling tools such as Visio or similar to depict process flows-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$53,100-$106,300CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.