Dedicated Infrastructure IT Support

CACI International; Dayton (OH); On-site; USD 53,000 - 106,000; Full time

Job summary

CACI International is seeking a dedicated IT Support professional to deliver desktop and network support for Air Force Financial Management systems. You will assist with user onboarding, software licensing, and application support, ensuring secure, reliable access to mission-critical AF networks.

The role emphasizes strong problem-solving, multi-tasking, and collaboration with teammates and customers to uphold mission success and quality work culture.

Qualifications

• Current Security+ CE certification required.
• Bachelor’s Degree in relevant field or 4+ years equivalent experience.
• Highly professional and self-motivated.
• Experience supporting Windows based workstation and applications.
• Strong customer service, interpersonal, and communication skills (both verbal and written).
• Experience working multiple tasks and/or projects simultaneously to tight deadlines.
• Attain Secret clearance.

Responsibilities

• Provide day-to-day network and computer administrative duties to include setting up new user accounts on AF systems and help new users file the appropriate paper work/forms required to obtain computer accounts on the Air Force operational networks.
• Perform software and hardware installation, diagnostics, and problem resolution for network and computer systems
• Optimize operations for networked workstations, ensuring availability, reliability, and integrity of computer systems for continued mission accomplishment.
• Provide solutions and resolve complex software, hardware and network malfunctions to minimize interruption to the customers and minimizes mission delays.
• Perform computer system hardware upgrades and repairs as necessary
• Install and maintain computer system software including software patches and anti-virus updates
• Plan, organize, coordinate, and manage the organizations information technology (IT) software and hardware.

Skills

Customer service

Interpersonal skills

Communication

Windows support

Secret clearance

Education

Bachelor’s degree or 4+ years experience

Tools

Remedy

ServiceNow

Job description

Job Title: Dedicated Infrastructure IT Support

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: Local

* * *

The Opportunity:

We are looking for a team player with hands on desktop and user support experience and the desire continue to grow in the Air Force Financial Management community. We value team members who strive to produce high quality work through collaboration with fellow team members and clients while making a difference through individual contributions to ensure project success for our team and client. Under general supervision, you will work closely with financial system users to provide desktop support, software license management, application support, and other duties in support of the SAF/FMF AFFSO, AFAOC and DEAMS missions.

This role requires strong analytical and problem-solving skills and the ability to properly prioritize and multi-task. Your contributions will directly impact the success of the customers’ mission, our team, and ultimately CACI! In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.

Responsibilities:

• Provide day-to-day network and computer administrative duties to include setting up new user accounts on AF systems and help new users file the appropriate paper work/forms required to obtain computer accounts on the Air Force operational networks.
• Perform software and hardware installation, diagnostics, and problem resolution for network and computer systems
• Optimize operations for networked workstations, ensuring availability, reliability, and integrity of computer systems for continued mission accomplishment.
• Provide solutions and resolve complex software, hardware and network malfunctions to minimize interruption to the customers and minimizes mission delays.
• Perform computer system hardware upgrades and repairs as necessary
• Install and maintain computer system software including software patches and anti-virus updates
• Plan, organize, coordinate, and manage the organizations information technology (IT) software and hardware.

Qualifications:

Required:

• Current Security+ CE certification
• Bachelor’s Degree in relevant field or 4+ years equivalent experience
• Highly professional and self-motivated
• Experienced in supporting Windows based workstation and applications
• Strong customer service, interpersonal, and communication skills (both verbal and written).
• Experience working multiple tasks and/or projects simultaneously to tight deadlines
• Good organizational, time management and problem-solving skills.
• Attain Secret clearance

Desired:

• Knowledge of Remedy and Service Now ticketing systems
• Experience supporting Air Force networks and systems
• Experience using graphical modelling tools such as Visio or similar to depict process flows
  

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$53,100-$106,300

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.