Dispatch Manager

CRST The Transportation Solution, Inc; Michigan; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription and telemedicine services

Life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Dispatch Manager to coordinate daily fleet operations and maintain clear communication with drivers from a remote location within Michigan (Grand Rapids area preferred).

The role supports off-hours coverage, with a Tuesday–Saturday schedule, and a starting compensation of $65,000, with final pay depending on experience and location. Comprehensive benefits offered.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Dispatch, logistics coordination, or fleet operations.
• Knowledge: DOT regulations, Hours of Service, and transportation safety requirements.
• Skills: Strong communication, organization, and multitasking with accuracy and timeliness.
• Preferred: A two-year degree or equivalent work experience.
• Preferred: Experience with transportation management systems or dispatching software.

Responsibilities

• Coordinate dispatch activities to manage freight movement and maintain driver communications for safety and on-time performance.
• Support daily fleet operations and work with fleet managers to ensure operational continuity.
• Maintain open, timely communication with drivers and customer teams.
• Monitor DOT and HOS compliance; report safety or compliance concerns.
• Track load status and service metrics to identify delays and improve reliability.

Skills

Strong communication

Organization

Multitasking

Education

High School Diploma

Associates or better

Tools

Dispatch software

Job description

WHO WE ARE
Headquarters: Cedar Rapids, IA
Position Location: Remote within Michigan (Grand Rapids area preferably to support locations)

About CRST
CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.
CRST Dedicated Solutions
CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics.
The Opportunity
The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off‑hours support.
Job Schedule: Tuesday - Saturday 9:00 am - 6:30 pm
Compensation: $65,000 Starting salary (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance
• Team Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts
• Customer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity
• Safety and Compliance: Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Performance Monitoring and Analysis: Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion
• Continuous Improvement: Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Availability: Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events
• Travel: Occasional to MI driver visits
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS :

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Experience in dispatch, logistics coordination, or fleet operations
• Knowledge: Working understanding of DOT regulations, Hours of Service, and transportation safety requirements
• Skills: Strong communication, organization, and multitasking skills with attention to accuracy and timeliness

PREFERRED QUALIFICATIONS :

• Education: A two-year degree or applicable work experience with demonstrated success
• Industry Experience: Experience supporting customer-specific fleet operations
• Technology: Proficiency in transportation management systems or dispatching software
• Customer Service: Strong interpersonal skills and ability to manage time-sensitive situations
• Problem Solving: Ability to identify challenges, analyze data, and implement practical solutions

CRST CORE VALUE :
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT :
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Qualifications

Skills

Preferred

Complex Problem Solving

Expert

Coordination

Expert

Judgment and Decision Making

Expert

Management of Personnel Resources

Expert

Service Orientation

Expert

Expert

Time Management

Expert

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.