Customer Service Representative

Lightning Transportation, Inc.; Hagerstown (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Medical, Dental, and Vision Insurance

Health Reimbursement Arrangement (HRA)

Life Insurance

401k

Tuition Reimbursement

Career Growth Opportunities

Job summary

Lightning Transportation, Inc. is seeking a Customer Service Representative to build strong customer relationships by coordinating orders, tracking shipments, and resolving issues in a fast-paced intermodal environment.

The role emphasizes data accuracy, documentation, and collaboration with port personnel, brokers, and internal teams to improve workflows and service delivery. A high school diploma and 2 years of customer service experience are preferred; TruckMate and MS Office skills are a

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience in Intermodal transportation preferred.
• TruckMate knowledge preferred.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Inputs data into Truckmate, processes customer orders, and tracks shipments for on-time delivery.
• Prepares documents such as bills of ladings, shipping confirmations, and customs forms.
• Coordinates with port personnel, operations, or brokers to expedite or trace shipments.
• Acts as primary contact for customers regarding order status and inquiries.
• Identifies and maps processes to improve workflows and implements automation ideas.

Skills

Communication

Critical thinking

Organizational skills

Education

High School Diploma or GED

Tools

TruckMate

Microsoft Excel

Microsoft Word

PowerPoint

Job description

General Description Of Position

As our Customer Service Representative, your purpose is to build strong customer relationships through exceptional service by coordinating orders, tracking shipments, and resolving issues while driving process improvements to enhance efficiency and quality.

General Description Of Position

As our Customer Service Representative, your purpose is to build strong customer relationships through exceptional service by coordinating orders, tracking shipments, and resolving issues while driving process improvements to enhance efficiency and quality.

CORE VALUES

At Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us.

Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.

Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.

Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service

Others First – Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately inputs data into Truckmate system, which would include processing customer orders, coordinate shipment details, and monitor progress to ensure timely delivery.
• Prepares all necessary documentation to be accurate and up to date, such as bill of ladings, shipping confirmations, and customs forms.
• Confers with port personnel, operations or navigate websites to expedite or trace shipments.
• Collaborate with internal staff, brokers, and customers relating to accounts or shipments.
• Serve as the primary point of contact for customers regarding order status, shipment tracking and related inquiries.
• Resolve customer issues related to deliveries, shipment, or services in a timely resolution.
• Consistently identify and map processes within assigned tasks, collaborating with other departments to design improved workflows and implement automation solutions that streamline job functions.
• Additional responsibilities may include assisting in leading, mentoring, and developing terminal based customer service representatives.
• Be proactive, driven and committed to making the position their own, going above and beyond to participate in a high performing team.
• Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.
• Perform any other related duties as required or assigned.

SERVE AS SUBJECT MATTER EXPERT OF

• Exports Administrator
• Rates Administrator
• Data Entry
• Department Quality and Process Improvement
• Terminal Representative
• Email Inbox Processor

TO BE SUCCESSFUL, YOU SHOULD HAVE

• High School Diploma or GED
• 2 years of customer service experience in Intermodal transportation is preferred but not required.
• TruckMate knowledge preferred but not required.
• Ability to use Microsoft programs, such as Excel, Word, and PowerPoint.
• Ability to communicate effectively, use critical thinking, and demonstrate strong organizational skills.

PHYSICAL DEMANDS

• Lifting/pushing/pulling less than 25lbs.
• Office setting with temperaturecontrolled offices with moderate noise levels.
• Outside work is limited.

BENEFITS

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401k
• Tuition Reimbursement
• Career Growth Opportunities