Dedicated Coordinator

Marten Transport; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Marten Transport is seeking a drivers representative to serve as a key liaison between operations and drivers across our region. You will manage driver performance and communications, ensuring customer expectations are met and service levels remain high.

The role includes daily fleet coordination, load and schedule oversight, and providing back-up support to the customer service manager. A bachelor’s degree or related experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle a fast-paced work environment.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to isolate and solve problems efficiently.

Responsibilities

• Communicate load information, POs, maintenance coordination and general company news to drivers.
• Assist and/or manage a portion of a fleet to optimize on-time performance and costs.
• Ensure drivers understand customer and company expectations at dispatch.
• Daily accounting of assigned trucks and drivers.
• Record details on all loads booked in the assigned area.
• Act as a substitute for the customer service manager as needed.
• Supervise and monitor trailer pools in the market.
• Secure loading and unloading appointments promptly and logically.
• Report problems to regional or customer service management.
• Pursue knowledge of other positions to broaden career scope.
• Maintain service levels as required by Sales and Marketing.

Skills

Verbal communication

Written communication

Fast-paced

Multitasking

Problem solving

Education

Bachelor's degree or related experience

Job description

Purpose

Serve as drivers representative in operations Manage drivers performance in identified categories and be primarysecondary communication link to drivers Work to achieve optimum driver and customer satisfaction To ensure responsibility for the normal duties of the customer service associate position along with providing backup to the customer service manager in the respective region Persons in this position will be accountable for customer inquiries load solicitations and service reporting

Responsibilities

• 1 Communication to driver including but not limited to load information advances purchase orders maintenance coordination performance counseling and dissemination of general company news and information
• 2 Responsible for assisting andor managing of partall of a fleet including but not limited to effective management for optimum performance in the following categories On time pickup and delivery performance Pallet Management Out of Route Miles Hours of Service Compliance Driver Availability Accommodation of special routing needs Cost Control
• 3 Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch
• 4 Daily accounting of all assigned trucks and drivers
• 5 Record details and direction on all loads booked for the assigned area
• 6 Act as a substitute for the customer service manager in a manner which is seamless and transparent to our customer
• 7 Supervise and monitor trailer pools in the respected market
• 8 Promptly and logically secure loading andor unloading appointments
• 9 Communicate any problems encountered to the regional manager or customer service manager
• 10 Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
• 11 Maintain and monitor the service levels provided to Martens customers as required and outlined by our sales and marketing department
• 12 Perform routine solicitations of customer base by telephone or other forms of communication
• 13 Delegate duties and train customer service associates
• 14 Other duties as assigned

RELATIONSHIPS

Daily interaction with operations personnel drivers shippers consignees and sales

ABILITIESSKILLS REQUIRED

• Excellent verbal and written communication skills
• Ability to a handle a fast pace work environment
• Ability to prioritize and handle multiple tasks at the same time
• Ability to isolate and solve problems efficiently

PHYSICAL REQUIREMENTS

Sitting for long periods manual dexterity for data entry stooping bending for filing and light to moderate lifting

EDUCATIONTRAINING REQUIRED

Bachelor degree in business logistics marketing or other related majors or applicable experience