Dedicated Coordinator

Marten Transport; Monroe (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Marten Transport is seeking a Driver Services/Customer Service representative in Georgia to act as the primary link to drivers and support regional operations. You will manage driver performance, handle load information, and ensure customer satisfaction while backing up the Customer Service Manager in the region.

Responsibilities include coordinating schedules, tracking loads, and maintaining service levels with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle a fast-paced work environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to isolate and solve problems efficiently.

Responsibilities

• Communicate to drivers with load information, advances, POs, maintenance coordination, performance counseling, and company news.
• Assist and/or manage a fleet for on-time pickup/delivery, pallet management, out-of-route miles, Hours of Service compliance, and driver availability.
• Schedule pickups and secure loading/unloading appointments; relay issues to regional or CS Manager.
• Record details of all loads booked and provide daily accounting of trucks and drivers.
• Support the Customer Service Manager in the region and help expand knowledge of related roles.
• Maintain service levels with customers as outlined by Sales/Marketing and perform routine customer solicitations.

Skills

Communication

Fast-paced

Multitasking

Problem solving

Education

Bachelor degree

Job description

Purpose

Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.

Responsibilities

• Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
• On-time pickup and delivery performance
• Pallet Management
• Out of Route Miles
• Hours of Service Compliance
• Driver Availability
• Accommodation of special routing needs
• Cost Control
• Ensure that each driver has an adequate understanding of all details of customer and company expectations on each

load at the point of dispatch.

• Daily accounting of all assigned trucks and drivers
• Record details and direction on all loads booked for the assigned area
• Act as a substitute for the customer service manager in

• Supervise and monitor trailer pools in the respected market
• Promptly and logically secure loading and/or unloading appointments
• Communicate any problems encountered to the regional manager or customer service manager
• Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
• Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department
• Perform routine solicitations of customer base, by telephone or other forms of communication
• Delegate duties and train customer service associates
• Other duties as assigned

Relationships

Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

Abilities/Skills Required

• Excellent verbal and written communication skills
• Ability to a handle a fast pace work environment
• Ability to prioritize and handle multiple tasks at the same time
• Ability to isolate and solve problems efficiently

Physical Requirements

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

Education/Training Required

Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience.