Dedicated Account Leader: Fleet Operations & Dispatch

TA Dedicated; Wilmington (DE); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k + Company Match

Internal Growth / Mobility

Paid Vacation and Sick Days

Company Designated Holidays

Life Insurance

Short-Term & Long-Term Disability

Medical Healthcare Spending Accounts (

Dependent Care Reimbursement Account

Employee & Immediate Family Assistance

Job summary

TA Dedicated is seeking a Dedicated Account Leader to manage customer transportation operations, including driver support, load planning, dispatch, and customer service onsite in Wilmington, DE. You will work closely with drivers, customers, and internal teams to ensure safe, efficient transportation and high customer satisfaction.

The role requires strong communication, problem‑solving, and the ability to coordinate daily operations, monitor performance, drive account growth, and ensure

Qualifications

• A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics preferred.
• Prior experience as an Account or Customer Service Manager.
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations preferred.
• Familiarity with Transportation Management Systems (TMS).
• Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members.
• Excellent communication handling with ambiguity and change management.
• Intermediate skill-level in MS Excel and other MS Office Suite programs.
• Bilingual Spanish is a plus.

Responsibilities

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as the primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, certifications, and ongoing development.

Skills

Communication

Change management

Customer relationships

Excel

Spanish (bonus)

Education

Bachelor's degree in Supply Chain/Transportation/Logistics

Tools

Transportation Management System (TMS)

Job description

TA Dedicated is seeking a Dedicated Account Leader to manage customer transportation operations, including driver support, load planning, dispatch, and customer service onsite in Wilmington, DE. You will work closely with drivers, customers, and internal teams to ensure safe, efficient transportation and high customer satisfaction.

The role requires strong communication, problem‑solving, and the ability to coordinate daily operations, monitor performance, drive account growth, and ensure