Operations Manager

PS Logistics; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO and vacation accrual

Job summary

TA Services, a veteran freight and logistics provider, seeks an experienced logistics leader to manage customer accounts and drive operational excellence in Indianapolis. You’ll lead meetings, optimize service delivery, and coach a team of Specialists, Planners, and Senior Planners in a fast-paced transportation environment.

The ideal candidate has a Bachelor’s degree or equivalent, 5+ years in logistics or customer service, and hands-on experience with Transportation Management Systems (TMS)

Qualifications

• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Experience with Transportation Management Systems (TMS) required.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong leadership and coaching abilities.
• Customer-focused with strong communication and organizational skills.

Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Job description

At TA Services, wedon’tjust move freight – we move business forward. Since 1986,we’vebeen delivering peak performancefor our customers through ourFreight Brokerages, Managed Transportation, Warehousing & Fulfillment,Mills Services,and Cross-Border Logistics.

What sets us apart? Our people!At TA, cultureisn’tan afterthought –it’sa competitive advantage.We’reintentional about building a workplace whereyou’resupported, challenged, and equipped to grow. From day one,you’llget the tools, training, and trust to unlock your full potential.

Webelievewhen the right peoplelivethe right values,there’sno limit to what we can achieve. Ifyou’redriven, collaborative, and ready to win,you’llfit right in.

Here’swhat drives us:

• People First– We lead with care, connection, and respect.
• Service– Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety– Built into every move we make.
• Results– High standards. Real outcomes.
• Innovation– We push boundaries and never settle.

Soundlike the kind of team you want to be partof?Let’stake a closer look at the role.

Key Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Work Environment

• Primarily office-based/computer-based work environment.
• Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.
• Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.
• Occasional travel required, up to 10%.
• Work may require flexibility to address customer or operational needs outside of standard business hours.

Education

• Bachelor's degree from a four-year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) required.
• Transportation optimization tools preferred.
• Experience leading, developing, and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account-level financial management and P&L responsibilities.
• Sales or business development experience preferred.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong understanding of transportation operations, carrier management, customer service, and transportation planning.
• Ability to formulate, document, implement, and improve operational processes.

Personality Traits

• Customer-focused and relationship-oriented.
• Strategic thinker with strong business judgment.
• Results-driven and quality-focused.
• Strong leader who can coach, develop, and hold team members accountable.
• Excellent communicator with strong interpersonal skills.
• Highly organized with strong planning and prioritization abilities.
• Analytical and effective problem solver.
• Adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Collaborative and able to work effectively with internal and external stakeholders.
• Proactive, resourceful, and committed to continuous improvement.
• Demonstrates sound financial and operational judgment.

Benefits/Perks

• Accrue up to five days PTO infirstyear. Two-weeks vacation, plus one week PTOaccrueon first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.