Decor Department Manager — Lead Customer Experience

Floor & Decor; Frederick (MD); On-site; USD 27,552 - 49,593; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus

Job summary

Floor & Decor, a leader in the flooring and home improvement retail space, seeks a store leader to drive sales budgets and deliver an exceptional shopping experience in a high‑volume Maryland location. You will coach associates, manage merchandising and pricing, and ensure safety, loss prevention, and policy adherence while maintaining Floor & Decor standards.

The role emphasizes staffing, training, and operational excellence with a focus on guest satisfaction and team performance in a

Qualifications

• Three to five years of retail management experience.
• Ability to perform in a high volume, complex location.
• Strong recruiting, hiring, and training abilities.
• Excellent communication, interpersonal and analytical skills.

Responsibilities

• Drive and teach the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, Pro Services).
• Engage customers to deliver a quality shopping experience and guide store associates in service excellence.
• Merchandise strategically according to company guidelines and maintain store presentation standards.
• Ensure safety and security by following loss prevention procedures.
• Support seamless customer service by modeling helpful, knowledgeable interactions.
• Oversee scheduling, training, and workload distribution for associates.

Skills

Retail management

Customer service

People leadership

Analytical skills

Job description

Floor & Decor, a leader in the flooring and home improvement retail space, seeks a store leader to drive sales budgets and deliver an exceptional shopping experience in a high‑volume Maryland location. You will coach associates, manage merchandising and pricing, and ensure safety, loss prevention, and policy adherence while maintaining Floor & Decor standards.

The role emphasizes staffing, training, and operational excellence with a focus on guest satisfaction and team performance in a