Tile Department Lead & Store Ops Manager

Floor & Decor; Frederick (MD); On-site; USD 28,929 - 50,971; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical, Dental, Vision insurance

Job summary

Floor & Decor in Frederick, MD is seeking an experienced Retail Store Manager to lead daily operations, drive sales budgets, and deliver an exceptional shopping experience to every customer in our large-format home improvement store.

Three to five years of retail management in a high-volume environment is required; you will recruit, coach and supervise staff, manage scheduling, inventory, pricing and loss prevention, and partner with leadership to achieve company goals.

Qualifications

• Three to five years retail management experience.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast‑paced environment adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure

Responsibilities

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co‑workers.
• Work as KCM or Manager on Duty as required
• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports to optimize merchandising, in‑stock and pricing. Reports include P&L, CPR, BAT, STPOA, STPRC
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.

Skills

Customer service

Leadership

Analytical skills

Communication skills

Job description

Floor & Decor in Frederick, MD is seeking an experienced Retail Store Manager to lead daily operations, drive sales budgets, and deliver an exceptional shopping experience to every customer in our large-format home improvement store.

Three to five years of retail management in a high-volume environment is required; you will recruit, coach and supervise staff, manage scheduling, inventory, pricing and loss prevention, and partner with leadership to achieve company goals.