Debt Collections Specialist - Negotiation & Compliance

LegalStream, Inc.; Kansas; On-site; USD 32,000 - 52,000; Full time

Job summary

LegalStream, Inc. seeks a Collections Representative to manage overdue accounts, contacting customers by phone, email, or mail to discuss unpaid bills and negotiate feasible payment plans while ensuring compliance with applicable laws.

You will update records, investigate non-payment reasons, and collaborate with team members on-site to resolve issues; FDCPA compliance and professional customer service are required.

Qualifications

• High school diploma or equivalent.
• Experience in collections, customer service, or related field.
• Strong negotiation and communication skills.
• Proficiency in using computer software and databases; knowledge of FDCPA.

Responsibilities

• ContactingCustomers: Reach out to customers through phone, email, or mail to discuss overdue accounts and arrange for payment.
• Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery.
• Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company's database.
• Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and determine the best course of action.
• Collaborating with Team Members: Work on-site with coworkers, management, and other departments to resolve customer issues and ensure accurate account information.
• Compliance: Ensure all collection activities comply with relevant policies, procedures, laws and regulations, such as the FDCPA.
• Problem-Solving: Identify and address any issues or disputes that arise during the collection process, working to find solutions that are acceptable to both the company and the customer.
• Customer Service: Provide excellent customer service by being empathetic, professional, and respectful during all interactions with customers.
• Monitoring Accounts: Regularly review account statuses to identify any changes or improvements and take appropriate action.

Skills

Negotiation

Communication

Customer service

Data entry

Education

High School diploma or equivalent

Tools

Databases

Job description

LegalStream, Inc. seeks a Collections Representative to manage overdue accounts, contacting customers by phone, email, or mail to discuss unpaid bills and negotiate feasible payment plans while ensuring compliance with applicable laws.

You will update records, investigate non-payment reasons, and collaborate with team members on-site to resolve issues; FDCPA compliance and professional customer service are required.