Debt Collections Associate

IWG plc; Addison (TX); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Collections Specialist, where your excellent communication and negotiation skills will shine. This remote position allows you to engage with customers to resolve outstanding debts, negotiate payment plans, and ensure a smooth recovery process. With a commitment to sustainability and community, this innovative firm is redefining the workplace while providing you with a competitive salary and commission opportunities. If you're resilient, detail-oriented, and ready to make a difference, this role is perfect for you. Apply today and be part of a team that values your contributions!

Qualifications

• Previous experience in credit control or phone-based customer service.
• Bilingual Spanish candidates are preferred.

Responsibilities

• Make calls and send emails to collect outstanding payments.
• Negotiate payment plans and resolve disputes with customers.
• Engage with external debt collection agencies as needed.

Skills

Excellent communication skills

Negotiation skills

Attention to detail

Resilience

Proactive work ethic

Job description

Collections Specialist (Remote)

This job is for you if you have the following:

• Excellent communication skills.
• Determination and resilience.
• Previous experience in a credit control or phone-based customer service job.

We offer remote work, a competitive salary, and commission based on success.

What you will do

• Make calls and send emails to customers to get them to pay their outstanding debt.
• Collect payments from customers.
• Resolve disputes.
• Negotiate payment plans and settlement agreements.
• Explain IWG payment policies to customers.
• Investigate cases for small claims against non-paying customers.
• Engage and support external debt collection agencies.
• Take responsibility to bring all cases in the portfolio to a conclusion.
• Track case status and ensure all systems are updated.
• Perform other duties and projects as assigned.

You

Consistently exceeding targets will come naturally to you, as you will have the following:

• Good negotiation skills, able to think quickly and handle objections.
• Resilient and able to stay calm when under pressure.
• Excellent attention to detail, completes all tasks.
• Ability to work proactively and use your own initiative.

Also looking for bilingual Spanish candidates.

Position supports the Debt Recovery Americas team. Hours required to work: MON-FRI 8:00 am - 5:00 pm.

Why International Workplace Group?

Hybrid working is greener, more flexible, and highly productive. This is an exciting time to join us as we help to redefine the way people work. We pioneered the industry and continue to innovate as we grow our network to over 30,000 centres. With this scale comes great responsibility, which is why we are reducing our impact on the environment. We provide customers with sustainable products and services in line with our commitment to be a carbon-neutral operation within 5 years. We also invest in local communities, offering employment opportunities and attracting talent to the area.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.