Collections Associate - REMOTE

Ryder System, Inc.; Alpharetta (GA); Remote; USD 60,000; Full time

Job summary

A leading company is seeking a Collections Associate for a remote position to manage collection activities on assigned accounts. The role focuses on optimizing financial results by interacting with customers, negotiating payments, and analyzing disputes. Candidates should have a strong background in collections and finance with a commitment to quality and customer relationships.

Benefits

Comprehensive health and welfare benefits

Paid time off

401(k) plan

Qualifications

• 1+ year in commercial collections required.
• 2+ years in accounting/financial roles preferred.
• Intermediate knowledge of commercial collections process.

Responsibilities

• Manage collection activities for assigned accounts.
• Negotiate payment terms and address billing disputes.
• Provide updates on receivables and participate in leadership meetings.

Skills

Problem-solving

Communication

Organizational skills

Technical aptitude

Attention to detail

Flexibility and self-drive

Education

H.S. diploma/GED

Associate's degree (business/accounting/financial)

Bachelor's degree (business/accounting/financial)

Tools

MS Office Suite

Excel

Job description

Join to apply for the Collections Associate - REMOTE role at Ryder System, Inc.

2 days ago Be among the first 25 applicants

Join to apply for the Collections Associate - REMOTE role at Ryder System, Inc.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy).

Summary

The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Specialist will analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers, and assertive terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in Conference Calls and meetings with Ryder Senior leadership.

Essential Functions

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions and billing issues, remediate customer payment terms, and determine contract defaults.
• Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, and special instructions. Identify root causes and work to close the loop with upstream partners.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership with regular updates on receivables through conference calls, direct contact, bad debt expense forecasting, and dispute information to manage the negative impact of bad receivables.
• Participates in projects, committees, or focus groups related to Collections, Accounts Receivable, Customer Service, and Billing.

Additional Responsibilities

• Develop documentation and user manuals as directed.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics, and save customer relationships.
• Analyze all available financial, credit, and operational data to effectively plan and execute collections strategies.
• Performs other duties as assigned.

Skills And Abilities

• Ability to work independently and as part of a team.
• Excel experience.
• Problem-solving skills.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships across all organizational levels.
• Flexibility and self-drive in a fast-paced environment.
• Multi-tasking, organizational, and time management skills.
• Strong technical aptitude.
• Application of relevant principles, theories, concepts, and techniques.
• High commitment to quality, approachability, and creativity.
• Ability to build strong customer relationships.
• Dependability and thoroughness.
• Attention to detail and follow-up practices.
• Intermediate knowledge of the commercial collections process.
• Intermediate MS Office Suite skills.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred in business, accounting, financial, or related fields.
• Bachelor's degree preferred in business, accounting, financial, or related fields.
• One (1) year or more in commercial collections required.
• Two (2) years or more in accounting/financial roles with an H.S. diploma required.
• 0 to 1 year in related roles with an Associate's/Bachelor's degree required.
• Demonstrated intermediate knowledge of the commercial collections process.
• Intermediate MS Office Suite skills required.

Salary Range

The salary for this position ranges from $48K to $50K, with a maximum of $60K, depending on experience and qualifications.

Benefits

Ryder offers comprehensive health and welfare benefits, paid time off, and a 401(k) plan. Ryder is an Equal Opportunity Employer and Drug-Free workplace.

Additional Information

Applicants from Colorado, Connecticut, and Washington State should note salary is determined based on various factors including experience, education, location, and internal equity.

Ryder will only communicate through official Ryder email addresses and will never ask for payments or banking details during the interview process.